Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We\'re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let\'s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.



JOB PURPOSE:

The role holder is responsible for screening live / portfolio applications to highlight any discrepancies in the process and system issues for taking necessary corrective actions.

KEY ACCOUNTABILITIES:

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Job Context

Core Responsibilities

• Sampling of live and approved cases across all conventional and Islamic products as per SOP and checklist.
• Daily Productivity: Number of cases allocated for QA to be competed and reporting of accurate information for productivity on daily basis.
• Highlight discrepancies in credit processing & identify frauds. Timely report identified lapse/error in cases for corrective action.
• Identify Engine issues and concerns in automation process for corrective action.
• Minimize risk : Timely action required on potential high risk disbursals.
• Non starter QA - Review early defaults(within 6 months) on new bookings, check for deferrals.
• Ensure quick action & resolution of cases under review/hold to avoid customer complaints and delay.
• Submit timely reports to management for review and further reporting to HOD.
• Liaise with internal stakeholders namely Credit & Distribution unit for case discussions & sharing QA observations.
• Works closely with Fraud, TML and Collections staff members to ensure smooth functioning of case reviews and sharing feedback.
• Assist QA Manager with QA related activities and urgent reviews.
• Raise timely operational risk incident as per approved guidelines.
• Identify training needs and complete all mandatory trainings before due date.
• Maintain appropriate MIS.

Qualifications

Minimum Qualification

• Bachelor\'s degree in Business Administration or related discipline.

First Abu Dhabi Bank