JOB PURPOSE:

Monitor Customer\'s adherence to the agreed payment schedules. Devise quick course of action in the event of payment defaulted. Prepare, in line with Company\'s Policy, settlement program for each Customer, discuss and confirm with the Team Leader / Manager and give the final Company proposal to the Customer. Prepare weekly, monthly and quarterly reports and when asked by the Supervisor. Ensure accounts of defaulters are blocked and unblocked as soon as payments are settled.

4. KEY ACCOUNTABILITIES:
Job Specific Accountabilities

• Study the defaulted customer files/records and plan the work program and priorities. Verify additional information from Accounts Receivable & Sales section regarding the Customers to learn more about the cases assigned. Classify the Customers to determine the credit qualities of each Customer and discuss and agree the strategy with the Team Leader before meeting with the Customer.

• Arrange formal meetings with individual Customer to discuss the unpaid dues in their accounts and express Company\'s dissatisfaction with their attitude. Explain Company\'s policy with regards to the subject and the consequence if the debt is not settled on time. Listen to the Customers\' views and their proposals to clear the outstanding accounts. Take the necessary notes and prepare Report on the encounter to discuss with the Team Leader and Manager.

• Study and analyse Customer proposals and develop own proposal / counter proposal. This includes term and conditions of payment, the guaranties or collateral etc. to secure Company\'s debt. Discuss and seek the approval of the Team Leader/Manager and CFO before his proposal is formally tabled to the Customer.

• Prepare formal Agreement based on the proposal approved internally and discuss with the Customers and secure their acceptance. Insist Company\'s seriousness of the Agreement and its breach is not acceptable to the Company. Obtain Customer\'s signature of the Agreement and forward signed copies to the concerned Divisions/ Departments and retain copy for record.

• Monitor Customers\' adherence to the agreed settlement payment program and devise immediate regularization option should there be any default. Warn the Customers on such default and remind the Term and Conditions they agreed and signed. Ask the Customer immediate correction of his payment status.

• Prepare weekly, monthly and quarterly reports on actual cash recovery from the defaulted Customers showing shortfall to targets, reasons for failure and action taken.
• Coordinate regularly with Sales Managers to receive information and feedback from the defaulted Customers.

• Prepare Reports pertaining to accounts classified as bad debt after all possibility of recovery is exhausted. Recommend Legal action and provide all documents for the cases referred to the Legal Department.

Others:

• Safeguard own Health and Safety, as well as that of the fellow employees, by paying attention to safe work practices, maintaining a safe work environment and complying with applicable HSE requirements.
• Take action to INTERVENE and STOP any un-safe activity or non-compliance with HSE requirements, if witnessed, and report the incident - regardless of your position or that of the transgressor

Generic Accountabilities
Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

• Provide input for preparation of the Department/ Section budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control.

Policies, Systems, Processes & Procedures

• Implement approved Department / Section policies, processes, systems, Quality standards and procedures in order to support execution of the Department / Section\'s work programs in line with Company and International standards.
• Comply with all applicable legislation and legal regulations.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the Department / Section in line with the Company Performance framework.

Innovation and Continuous Improvement

• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices

Reports

• Provide inputs to prepare Section MIS and progress reports for Company Management

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