Job Description

Key Responsibilities

Operations & Execution

Manage day-to-day air export/import operations (EXW, FCA, FOB, DDP, DAP, CSB, T5, AOG, DG etc.). Ensure timely booking, pickup, documentation, AWB issuance, and airline coordination. Handle time-critical/AOG/ship spares cargo with precision. Monitor cargo movement until final delivery (pre-alerts, milestones, PODs). Ensure 100% compliance with airline, customs, and security regulations.
Customer & Agent Management

Maintain strong communication with customers, overseas agents, and network partners. Prepare and share quotes with accuracy and within set TATs. Resolve operational issues quickly and professionally.
Airline & Vendor Management

Liaise with airlines, GSAs, CSAs, ground handlers, and trucking vendors. Negotiate rates and space allocation (especially during peak periods). Build strong relationships with key carriers (EK, EY, QR, TK, W5, 5S, etc.).
Commercial & Pricing

Prepare competitive airfreight quotations. Ensure healthy GP margins and monthly revenue targets. Track performance reports and share insights with management.
Documentation

Oversee MAWB/HAWB, DG declarations, invoices, packing lists, and export filings. Ensure accuracy for transhipment/third-country operations.
Team & Process

Train and guide the air freight team. Improve SOPs and streamline processes for efficiency. Ensure every enquiry is logged and closed on time.
Requirements

Minimum 4-6 years experience in Air Freight operations (UAE market preferred). Strong knowledge of airline processes, MAWB/HAWB, DG handling, and AOG shipments. Existing relationships with airlines, GSAs, and handling agents. Ability to work under pressure and handle urgent deadlines. Excellent communication and coordination skills. Proficiency in Fresa/Calogi/ERP systems is an advantage. Strong customer service mindset with attention to detail.
Job Type: Full-time

Experience:

Air freight : 3 years (Required) Freight forwarding : 3 years (Required) Dubai work : 3 years (Required)
Location:

* Dubai (Required)