Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: As a key member of our team, you\'ll take ownership of Service and Workshop activities for a range of IR products, including Centrifugal Compressors, Rotary Compressors, Oil Free Compressors, and Airend Overhauling. Your role is crucial in supporting our team within the UAE territory to meet both strategic and tactical objectives. You will work closely with the Service Manager, serving as the primary contact for technical support, service revenue recognition, SMC implementation, and coordination with the inventory team to ensure the timely availability of spare parts for job execution.
What you will do:

• Contribute to revenue growth, service/parts sales, and customer engagement through effective parts sales process management, with a focus on increasing customer retention and implementing an efficient distribution strategy.
• Proactively seek out and target lost customers and new sales opportunities, initiating action plans to secure new business for the Division.
• Manage customer requirements meticulously to ensure on-time delivery, taking into consideration lead times, product specification changes, and evolving customer demands.
• Develop and nurture strong working relationships with key contacts to foster collaboration and customer satisfaction.
• Stay updated with the latest industry regulations, standards, and best practices within the Oil and Gas sector, ensuring compliance and informed decision-making.
• Maintain the customer base, machine base, service sales volume, product mix, and selling price by staying current with supply and demand, changing market trends, economic indicators, and competitor activity.

Required skills to be successful:

• Profound product knowledge and service expertise related to various types of compressed air system equipment and associated accessories, with a specialization in Ingersoll Rand Centrifugal Compressors, Sierra Air Compressors, and Lubricated Compressors.
• Strong communication and presentation skills to effectively convey technical information and ideas.
• Demonstrated business acumen, showcasing a deep understanding of business principles and strategies.
• Negotiation skills to facilitate successful business transactions and agreements.
• The ability to establish and nurture relationships with clients and stakeholders.
• Proficiency in territory mapping and management to optimize sales and service coverage.
• A collaborative team player mindset, coupled with the ability to manage and lead a team effectively.

About the team: Join a dynamic and supportive team that operates cohesively to achieve common goals. Our team thrives on collaboration, innovation, and a shared commitment to excellence. We value open communication, mutual support, and continuous learning, making it an ideal environment for personal and professional growth. If you\'re looking for a team that values camaraderie and success achieved together, this is the place for you.
What equips you for the role: Extensive After Sales & Services Experience: A background of 5 plus years in After Sales & Services, specifically in Compressors and Dryers, providing you with a deep understanding of the intricacies of the industry. Specialized Ingersoll Rand Training: Completion of Ingersoll Rand training in Centrifugal Compressors and Rotary Compressors, equipping you with the specific knowledge and skills required for this role. Local Experience: Previous working experience in the UAE/ME region in a similar capacity will be a significant advantage, as it demonstrates your familiarity with the local market dynamics and customer needs.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.