Job Description

Overview

Proactively manages the service desk operations and supervises the ADPE Technicians I in the performance of their duties. Provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Trains ADPE technicians on how to baseline systems and troubleshoot computers on the network. Performs other Service Desk functions as required. Program: OMDAC-SWACA

Important Note: You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

+ Proactively oversees and manages the ADPE operations and staff.

+ Acts as an escalation point where difficult or controversial calls are received.

+ Provides senior level technical support to the ADPE staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for remedy incidents that cannot be immediately resolved in ADPE.

+ Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

+ Installs and configures network printers.

+ Responsible for both classified and unclassified computer system stability through the use of DOD approved, Government-furnished operating systems and software.

+ Joins client computers to Microsoft Active Directory domains.

+ Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

+ Installs, configures, and maintains security software on military computer systems.

+ Repairs and maintains desktop and laptop hardware.

+ Performs other duties as assigned.

Qualifications

+ Minimum Qualifications

+ One year related experience may be substituted for one year of education, if degree is required.

+ Education:

+ High School Diploma required.

+ Prefer Bachelor's Degree in IT or related field.

+ Experience:

+ Requires six (6) years of experience relating to automation equipment repair.

+ Certifications:

+ This position requires candidates to adhere to DOD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.

+ The authorized certifications for this job title are listed as follows:

+ IAT Level:

+ IAT I Baseline, CE

+ Baseline:

+ Ace, CASP, CCNA Security, CISA, CISSP (or Associate), GSEC, GCED, GCIH, Network+ce, Security+ce, SSCP

+ CE:

+ MCTS: Microsoft 6430- Planning & Administering Windows Servers

+ 70-685 Microsoft Windows 7: Enterprise Desktop Support Technician

+ 70-686 Microsoft Windows 7: Enterprise Desktop Administer

+ CompTIA Server

+ + MCAP: Microsoft Exchange Server

+ MCAP: Microsoft Office Communications Server

+ MCAP: Microsoft Office SharePoint Server

+ MCAP: Microsoft SQL Server

+ MCAP: Windows Server: Directory

+ MCAS (Microsoft Certified Application Specialist)

+ MCITP: Business Intelligence Developer

+ MCITP: Business Intelligence Developer 2008

+ MCITP: Consumer Support Technician

+ MCITP: Enterprise Administrator

+ MCITP: Enterprise Desktop Administrator 7

+ MCITP: Enterprise Support Technician

+ MCITP: Server Administrator

+ MCITP: Systems Administrator

+ MCITP: Windows 7 Enterprise Desktop Support Technician

+ MCITP: Windows Server 2008 R2 Virtualization Administrator

+ MCMP: Microsoft Exchange Server 2010

+ MCMP: Windows Server 2008 R2: Directory

+ MCSA: Windows Server 2000 Certification

+ MCSA: Windows Server 2003 Certification

+ MCSE: Windows Server 2003 Certification

+ MCT: Microsoft Certified Architect

+ MCT: Microsoft Certified IT Professional

+ MCT: Microsoft Certified IT Professional - Dynamics

+ MCT: Microsoft Certified Master

+ MCT: Microsoft Certified Systems Administrator

+ MCT: Microsoft Certified Systems Administrator: Security

+ MCT: Microsoft Certified Systems Engineer

+ MCT: Microsoft Office 2007 Master Program

+ MCTS: Microsoft Desktop Optimization Pack Configuration

+ MCTS: Microsoft Exchange Server 2007 - Configuration

+ MCTS: Microsoft Office Communications Server 2007 Configuration

+ Microsoft Certified Architect Program

+ Microsoft Certified Desktop Support Technician

+ Microsoft Certified IT Professional

+ Microsoft Certified Professional

+ Microsoft Certified Solutions Associate (MCSA) - Certification

+ Microsoft Certified System Administrator: Security

+ Microsoft Certified System Engineer: Security

+ Microsoft Certified Systems Administrator

+ Microsoft Certified Systems Engineer

+ Microsoft Certified Technology Specialist

+ Microsoft Technology Associate

+ Microsoft Windows 7 and Office 2010

+ Microsoft Windows Server 2008 Configuring Active Directory

+ SKO-003 CompTIA Server+ 2009

+ Working Environment

+ The work environment will be 95% indoor and 5% outdoor. The outdoor work environment may exceed temperatures 100 F. Candidate must be able to physically withstand extreme heat.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.