Job Description

From command centers across the U.S. to theater operations on ground, at sea and in the air, Five Rivers Services' (an Akima Company) personnel are at the forefront of our nation's most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment. Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation. Job Summary: Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required. Job Responsibilities: Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access. Installs and configures network printers. Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software. Joins client computers to Microsoft Active Directory domains. Configures Microsoft Outlook and manages personal folders in all versions of Outlook. Installs, configures, and maintains security software on military computer systems. Repairs and maintains desktop and laptop hardware. Performs other duties as assigned. Minimum Qualifications: Must be a US citizen with an active interim Secret, or higher level, security clearance High school diploma or GED with at least two (2) years of experience relating to automation equipment repair. Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's Permit (IDP), valid U.S. driver's license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualifications. Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa. You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19. Must be able to pass a details medical and dental exam. Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas. Must have a working knowledge of Microsoft Office software. Demonstrated strong customer service skills are mandatory. Certifications: This position requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level I Baseline: A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification. Computing Environment (CE): Microsoft MD-100: Windows Client Microsoft Technology Associate (MTA), MTA: Windows Server Administration Fundamentals. Microsoft Certified Solutions Associate (MCSA): Windows 10, MCSA: Windows Server 2012/2016, MCSA: SQL 2016, MCSA: SQL 2016 Database Administration, MCSA: SQL 2016 Database BI Development, MCSA: SQL 2016 Database Development. Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure 2012, MCSE: Database Management and Analytics, MCSE: Cloud Platform and Infrastructure, MCSE: Productivity Solutions Expert. Microsoft 365 Certified (M365C): Modern Desktop Administrator Associate, M365C: Information Protection Administrator Associate, M365C: Information Protection Administrator Associate, M365C: Security Administrator Associate, M365C: Messaging Administrator Associate, M365C: Enterprise Administrator Expert. Microsoft Certified (MC): Azure Administrator Associate, MC: Security, Compliance, and Identify Fundamentals, MC: Azure Database Administrator Associate, MC: Azure Security Engineer Associate, MC: Azure Solutions Architect Expert, MC: Identity and Access Administrator Associate, MC: Information Protection Administrator Associate, MC: Security Operations Analyst Associate. CompTIA Server+ CE. The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. AN EQUAL OPPORTUNITY EMPLOYER We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, protected veteran, sexual orientation, or any other legally protected status. We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or . The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance. Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation. Reasonable accommodation requests are considered on a case-by-case basis. In order for our company to stay compliant with government regulations, please apply online. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application. Shift: Variable Travel: No