Position Overview:

We are seeking a dedicated and organized Administrator and Customer Service Representative to join our mobile pet salon team. This role involves managing various administrative tasks and providing exceptional customer service to pet owners. The ideal candidate will have strong communication skills, attention to detail, and a passion for pets and their well-being.

Responsibilities:

• Respond to customer inquiries and provide assistance through multiple channels, including social media, phone, and email.
• Efficiently book and manage customer appointments, ensuring accurate scheduling for our mobile pet salon services.
• Gather and analyze customer information to identify trends in pet types and geographic hotspots, contributing to strategic planning.
• Collect and manage customer feedback to improve our services and enhance customer satisfaction.
• Coordinate appointment distribution to our fleet of mobile vans, optimizing routes for maximum efficiency.
• Collaborate with the account team to ensure seamless communication and customer relationship management.
• Generate reports on sales, expenses, and other relevant metrics to support business decision-making.
• Engage with social media events and campaigns to promote our pet salon services and interact with customers online.
• Plan, organize, and oversee administrative procedures and systems to maintain operational efficiency.
• Facilitate the smooth flow of information within the company, ensuring timely communication among team members.
• Manage data using spreadsheets and reports, maintaining accurate and up-to-date records.
• Assist in budget management, tracking expenditures, and helping to maintain financial plans.
• Schedule and coordinate meetings, events, and appointments, both internally and externally.
• Collaborate with suppliers to request materials and ensure inventory is well-stocked.

Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in using spreadsheets, reports, and other administrative tools.
• Customer-focused mindset with a genuine passion for pets.
• Ability to handle multiple tasks and prioritize effectively.
• Previous experience in customer service, administration, or a related field is a plus.
• Familiarity with social media platforms and online communication.
• Detail-oriented and able to maintain accurate records.
• Problem-solving skills and a proactive approach to addressing challenges.
• Knowledge of budget management and financial tracking.
• Collaborative and team-oriented attitude.

Application Process:

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in working with our mobile pet salon team. Please indicate your availability for an interview.

**Note:**

The above job description is intended to describe the general nature and level of work being performed by the employee in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

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