The Administrative Specialist needs to take an active role related to all aspects of MS Dynamics, will have additional authorizations than the General Sales user, and these additional authorizations will allow you to fulfil the extended duties within MS Dynamics. The administrative specialist may also receive tasks and guidance from the GCO CRM team with regards to MS dynamics topics/issues etc. This role will be the single point of contact within the country/division for the GCO CRM Team and should ensure that they have a close dialogue with the end users which for example could be used in gathering their feedback related to the system etc.
Responsibilities:
User Licenses

• Request the setup of new users in MS Dynamics via Cherwell
• Request the deletion of users who have either left DSV or no longer need to use MS Dynamics
• Ensure the correct licensed users are using MS Dynamics
  

Training

• Onboarding and Training of New MS Dynamics users within the area of responsibility
• Ensure that all users are aware of the training material/information on the CRM SharePoint site
• Perform regular training (refresher) sessions to ensure that all end users are kept up to date with the latest updates & features in MS Dynamics
  

Support

• Provide 1st level support to all users within nominated Countries/Divisions
• Log in Issues, incorrect browser, general queries and functionality of MS Dynamics etc
• Supporting end users to make changes to their records if they face issues (as Administrative Specialist can maintain all records)
• Distinguish if the reported issue is IT or Business relevant then raise the issue to the correct team e.g. IT support team (via Cherwell) or CRM biz team
• Active Participation in the Biweekly Administrative Specialist calls which are used to share information on bug fixes, new releases, best practices etc
• Assign or change account owners to the existing accounts or transferring records within CRM
• Sharing best practices learned to end users
• Ensuring good data quality together with local management
• Drive adoption of MS Dynamics together with local management

Reporting

• Familiarized with the Advanced Find Reporting function in MS Dynamics, leading on to the creation of Charts and Dashboards
• Download reports requested by management as the Administrative Specialist can download up to 100,000 rows of information compared to a normal user of 250 rows)
• Assisting users/management with regards to general reporting & Dashboards
• Perform or coordinate any changes within MS Dynamics that maybe requested by the GCO CRM team
  

Testing

• The Administrative Specialist shall participate in any testing that may be required prior to the release of new changes or a bug fix etc. (especially if the NA raised the original ticket)
  

Qualifications & Characteristics:

• General Functional know-how in air / sea / /road / solutions
• Knowledge of DSV\xe2\x80\x99s local strategy
• General MS Dynamics know how
• Good overall understanding of sales
• Ability to manage cross-functional interfaces
• Strong organizational skills (priorities, plan, assign and control)
• Network and relationship building
• Good Communication & interpersonal skills
• Analytical Skills (Analyzing referrals / Creative thinking)
• Result focused & Detail Orientated
  

DSV \xe2\x80\x93 Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\xe2\x80\x99ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\xe2\x80\x99s terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\xe2\x80\x99ll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.