Administrative Assistant
Dubai, United Arab Emirates
Job Description
Baytik Holiday Homes is happy to announce a vacancy for a motivated and flexible Admin Assistant. As the Admin assistant, you will be responsible for managing the day-to-day operations, ensuring excellent customer service. Responsibilities:
- Reservation Management: Process holiday home reservations, including booking confirmations, cancellations, and modifications.
- Customer Service: Provide exceptional customer service by promptly addressing inquiries via phone, email, and in-person.
- Assist guests with their accommodation needs and offer recommendations for local attractions and services.
- Property Coordination: Oversee property maintenance schedules, coordinating with our maintenance team and external service providers.
- Conduct periodic inspections to ensure homes meet company standards and guest expectations.
- Documentation and Reporting: Maintain accurate records of reservations, payments, and guest information.
- All DTCM applications (New and renew)
- All permit applications
- All documentation (property information, landlord documents, permits, etc)
- Onboarding admin tasks which includes checking and applying for connections (internet, chiller, gas, dewa, etc.)
- Coordinate with BDMs and Onboarding Team for newly onboarded properties
- Storage, releasing, collection of keys, cards and remotes. Ensure that these are safely kept.
- Airbnb/Booking etc.
- Property Bayut/Dubizzle etc.
- Property management/Real Estate: 2-3 years
- Holiday homes/Hospitality background: 2-3 years (MUST)
- Proven experience in administrative or customer service roles.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency in MS Office Suite and reservation management software (e.g., PMS, Airbnb, Bookig.com, Expedia, VRBO, etc.).
- Knowledge of the hospitality industry and holiday home rentals is a plus.
- Ability to work independently and collaborate effectively in a team environment.
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- administrative assistant: 1 year (Preferred)
- Arabic (Preferred)
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Job Detail
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Job IdJD1602588
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned