Job Description

Key statements which describe the major accountabilities or responsibilities. 1. Responsible for Daily Encoding of All Gas Connection Request. 2. Inputs information from a variety of sources into a computer database using Energy Billing System. 3. Responsible for Daily Preparation of Service Activation Request and Gas Service Agreement needed for gas connection activities. 4. Assist in email management such as reading, replying and resolving Customer concerns. Provides Customers with product and service information and attend to Customer queries via phone call and email. 5. Responsible for furnishing documents such as: Gas Application Form, Client's Passport Copy, proof of payment, Trade License Copy if tenancy is under company name and other documents needed in order to proceed with the processing of gas connection. 6. Responsible for Encoding Customer Survey Form filled up by customer. 7. Responsible for providing Customer Comments report for Call Center Supervisor's and Manager's review prior to submission to Quality Department. 8. Issuance of Customer Refund (For DG office) 9. Accepting Cash, Credit Card Payment for gas connection fees and payment for gas bill. (For DG Office) 10. To be assigned in Site offices to perform administrative tasks. 11. Responsible for requisition, monitoring and control of office supplies and equipment for the division. 12. Coordinates closely with EBS Department for the payment confirmation. 13. Operates office equipment and completes general office work. 14. Handles relevant files and documents. Job Type: Full-time Salary: AED3,000.00 - AED3,500.00 per month Application Question(s):

• Will you be able to join immediately?

• administrative assistant: 2 years (Preferred)