Position title Administration Manager Business unit Regional – MENA Manager Head of MENA Direct reports N/A Location United Arab Emirates (UAE) Role type 1.0 FTE Significant relationships Liaise and engage with Staff to ensure
MENA team is adequately supported.
Travel arrangements align with company policy and practice.
Position purpose Under the direction of the Head of MENA, the Administration Manager provides administrative support for the MENA region, including Member services, secretarial duties and general administration. Key responsibilities
Produce documentation as required, including formatting and arranging translations
General administration including but not limited to coordinating catering, meeting rooms, mail/courier
services, and attending to telephone queries
Ensure relevant systems, such as the CRM, are accurate and updated in a timely manner
Manage travel and logistic within the region, including
Book travel as required in accordance with the Travel Policy
Monitor travel bookings for abnormalities
Review costs and routing options
Ensure compliance with the Travel Policy
Support MENA operations and assist in the arrangement of Member and other required business
meetings. Such as;
Prepare and distribute meeting agendas and papers
Attend business meeting and record minutes
Coordinate workshops
Contract management with relevant third parties
Keep colleagues overseas informed of advocacy and communications initiatives as appropriate
Other relevant duties as directed
POSITION DESCRIPTION 2
Skills and experience Essential
Demonstrated experience providing administrative support
Exceptional documentation and general administrative skills
Experience working in a multi-faceted office management role
Ability to quickly learn new systems and applications
Excellent written and verbal English communication
Desired
Able to communicate in Arabic, both written and verbal, is highly regarded.
POSITION DESCRIPTION 3
Values Our Values underpin the way we do things at the Institute and guide us internally in our day-to-day work. The following Behavioural Competencies align with Our Values with the aim to amplify each aspect and are essential to ensure the achievement of Our Mission. Collaboration - We work cooperatively and our teamwork goes beyond organisational and geographic boundaries to achieve exceptional results. Collective Strength - You actively develop and leverage the Institute’s collective strength by — Honouring and acknowledging your colleagues’ skills, strengths, and contributions. — Building meaningful relationships on a foundation of trust, mutual respect, appreciation and empathy with colleagues, Members, clients, and partners. — Facilitating people and ideas coming together beyond hierarchical and organisational boundaries through effective communication, knowledge sharing, and proactively seeking input. — Exhibiting dedication to our purpose, your role, and what we can achieve together. Accountability - You hold yourself and others accountable by — Taking personal responsibility for deliverables. — Keeping a focus on delivering outputs that are accurate, timely, and of a high standard. — Acknowledging ownership and accountability to promote solutions. — Identifying areas for improvement across the Institute and appropriately providing feedback to those responsible. Quality - We strive for excellence in all that we do. We are a trusted, knowledgeable and responsive organisation known for exceptional advice and service delivery. Integrity - We hold ourselves to the highest standards in all we do. Our actions and communications are responsive, ethical and respectful of diversity. Growth Mindset - You seek ways to continuously learn and improve by — Fostering an environment open to diverse ways of thinking and operating. — Seeking, providing, and responding to feedback in a productive and respectful manner. — Recognising the limits of your own experience and skills and taking proactive steps to grow them. — Embracing failures, challenges, and setbacks as opportunities for growth and learning. — Engaging in honest self- reflection and actively applying lessons learnt.
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