Client Relationship Management(60% Account Management):

• Assist in onboarding customers to our self-service buying platform (EBC) or DSP (BKO), conduct regular meetings with clients for platform walkthroughs and demos
• Implement follow-up strategies for inactive clients, aiming to re-engage and build strong relationships
• Cultivate positive client relationships, serving as the trusted advisor and primary point of contact for all post-sale communications
• Proactively identify opportunities for upselling and discuss new features with clients
• Generate and deliver end-of-campaign reports, including screenshots for transparency; plan and execute post-campaign analysis and gather feedback from clients
• Consistently provide clients with new recommendations and ensure they stay informed with regular updates

Collaboration and Communication:

• Work closely with Sales, Marketing teams for effective media planning
• Share client feedback with the internal team and within the Adops team for continuous improvement
• Provide insights and collaborate with internal teams to streamline processes and enhance overall operational efficiency

Operations: 40%

• Effectively navigate through our Demand platforms (EBC and BKO) for campaign optimization and troubleshooting when needed
• Maintain continuous communication with the AdOps team to achieve campaign goals
• Liaise with the supply team when additional traffic is required
• Sitelists and Inventory Management: Create and update sitelists, ensuring accurate market inventory estimation
• Conduct regular discrepancy checks between platforms

Qualifications:

• +2 years of experience in Programmatic
• Proven experience in ad operations, account management, or a similar role
• Familiarity with demand platforms
• Demonstrate the ability to work collaboratively within a cross-functional team
• Strong analytical skills with meticulous attention to detail / Problem-solving skills
• Excellent communication and interpersonal skills
• Ability to conduct client meetings and presentations effectively
• Proactive attitude with a commitment to continuous improvement
• Familiarity with Tableau, Salesforce and Atlassian tools is a plus
• Willingness to travel for workshops or seminar - 5%