Accounts cum Customer Service Representative Job in STARLIGHT AIRLINES

Accounts Cum Customer Service Representative

Dubai, DU, AE, United Arab Emirates

Apply Now

Job Description

Job Title

Accounts cum Customer Service Representative

Location

SAIF Zone, Sharjah, UAE

Company

Quantum Carriers (or similar Logistics / Shipping / Freight Forwarding company)

Job Summary

The Accounts cum Customer Service Representative plays a dual role in handling both financial/ accounting tasks and customer service duties. This person ensures smooth operations of customer-facing interactions and accurate accounting / invoicing / billing processes related to shipments, services, and client accounts.

Key Responsibilities / Job Role

Customer Service Duties:

Act as point of contact for customers (internal & external) regarding inquiries about shipments, orders, delivery schedules, documentation, rates, etc. Monitor shipment status, coordinate with operations/ logistics to ensure on?time delivery and update customers proactively. Assist customers with any issues or complaints, follow up until resolution. Prepare and send quotations / service offers to customers when requested. Liaise with freight forwarders, transport providers, customs, warehousing etc., to ensure documents are in order and operations proceed smoothly. Track and follow up on customer payments, send reminders or invoices as needed.

Accounting / Accounts Duties:

Generate invoices, credit notes, and account statements for customers based on services rendered. Process payments, record receipts, reconcile accounts receivable. Follow up on outstanding receivables, escalations of overdue payments. Ensure accounting entries are accurate and properly recorded (billing, invoicing, entries into accounting or ERP systems). Assist in reconciling vendor / supplier invoices, verifying goods?in reports, matching delivery notes with invoices. Maintain customer accounts, ensure up?to?date records, documentation, filing.
Job Type: Full-time

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.