We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
JOB OVERVIEW
Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management
RESPONSIBILITIES
Responsibilities will include, but are not limited to, the following:
Account Management
Act as the account lead for assigned accounts based on the Client Value Proposition
Support other account leads on larger clients as second account manager
Build and maintain good long term successful relationships with the client
Understand and maintain very good knowledge of the client contacts
Anticipate future needs, challenges and developments where possible
Document and regularly maintain all relevant information in Salesforce
Communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
Lead and support any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
Hold and participate in the account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
Very good understanding the client’s business and requirements
Provide back up and support to client teams where required
Recognised as the go-to person internally on the own client portfolio
Client Experience
Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
Provide effective, innovative and timely solutions to client’s business challenges
Provide a positive and engaging client experience
Mainly independently identify and implement efficient solutions to client’s requirements and challenges
Independently manage any escalations to ensure a swift and client centric resolution
Regularly review and analyse client experience results to identify possible areas for improvement
Seek, document and share feedback from client on service delivery
Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
Boost client stickiness
Renewals
Prepare and issue renewal documentation within agreed timeframes
Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
Aims to improve profitability for assigned client portfolio
Ensure regular client engagement by phone throughout the renewal process
Communicate and document all agreements and requirements for the renewal
Support tender responses for existing clients to provide a comprehensive and tailored response
New Business
Support the implementation of new clients ensuring a smooth and seamless transfer
Support the sales process for potential new clients
Discover and aims to convert opportunities for cross selling additional products or services
Other requirements
Supports or acts as technical representative for team on cross functional projects
Train new team members
Supports development and implementation of technical parameters, policies and frameworks for others to work within
REQUIREMENTS
To be successful in this position you will need to have the following skills/ experience:
Minimum of two years work experience in an account management role within a Financial Services environment
Experience in a customer focussed environment, producing accurate work within tight deadlines
Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
Knowledge of Salesforce an advantage
A highly customer-focused individual with excellent interpersonal and communicative skills
Excellent problem solving skills
A high level of results/goal orientation
Takes full ownership and responsibility for the task/duties assigned to them
Very high attention to detail
Team player & ability to work on own initiative
Highly motivated and innovative individual possessing the ability to work under pressure and to meet tight deadlines and service standards
Fully capable of prioritising and managing own work independently
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit www.allianz-partners.com
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