Account Manager, Ksa
Riyadh, Saudi Arabia
Job Description
Job Overview
Responsible for quality and service to client, ensuring client obtains maximum value from products and services. Educate and support both potential and existing clients on the value and use of IQVIA products and services. Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation. Responsibilities
Essential Functions
Responsible for quality and service to client, ensuring client obtains maximum value from products and services. Educate and support both potential and existing clients on the value and use of IQVIA products and services. Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation. Responsibilities
Essential Functions
- Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
- Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
- Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
- Performs full assessments of client needs on a regular basis.
- Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.
- Partners with account management to price products.
- May provide input into regional and local client service strategy.
- Work in partnership with Sales to assess client’s business gaps and requirements
- Subsequently display and “sell” the value of the IQVIA Technology product suite as it relates to a specific prospect/client’s needs
- Identify and consult on areas of process integration that can be impacted and/or improved though use of the IQVIA Technology product suite
- Assist clients with creation and implementation of best practices
- Support roll out, product use and adoption, inclusive of product training
Qualifications
- Bachelor's Degree.
- Seven (7) years related experience in the service and/or information industries.
- Two (2) years experience as an IQVIA Client Service Rep.
- Healthcare insurance business experience .
- Pharmaceutical industry experience.
- Experience developing and delivering training to clients.
- One (1) to two (2) years of experience using IQVIA data and products .
- Accredited in Company service certification program .
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Job Detail
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Job IdJD1445071
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRiyadh, Saudi Arabia
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EducationNot mentioned