Account Manager
Dubai, United Arab Emirates
Job Description
We are seeking a dynamic and qualified Account Manager to join our innovative team in the fast-paced realm of Communication Platform as a Service (CPaaS). In this role, you will play a pivotal part in developing enduring relationships with clients while spearheading sales initiatives. As a Sales Account Manager, you will be tasked with not only meeting but exceeding customer expectations by addressing their needs promptly and ensuring a positive overall customer experience. The ideal candidate possesses outstanding communication and negotiation skills, coupled with a strong customer service orientation. Ultimately, we are looking for an individual who can contribute to the growth of our business by fostering successful, long-term client relationships. Responsibilities
- Achieve quarterly and annual target set for his/her territory or named account
- Manage and nurture a diverse portfolio of accounts to achieve sustained success.
- Cultivate positive and lasting relationships with clients, acting as their primary point of contact.
- Address individual customer needs with a proactive and solution-oriented approach.
- Expand our business footprint by leveraging existing and potential customer networks.
- Resolve conflicts efficiently and provide timely solutions to customer issues.
- Provide guidance and supervision to account representatives to drive sales growth.
- Regularly report on the status of accounts and transactions
- Set, communicate, and track sales account targets, aligning them with company objectives.
- Monitor key sales metrics, including quarterly sales results and annual forecasts.
- Recommend strategic actions to enhance sales performance and identify opportunities for growth.
- Proven track record of success in Account Management
- Mandatory experience in the UAE and GCC markets
- Proficiency in both English and Arabic languages is essential.
- Hands-on experience in sales with a demonstrated ability to deliver excellent customer experiences.
- Familiarity with CRM software and proficiency in MS Office, particularly MS Excel
- Solid understanding of sales performance metrics
- Exceptional communication and negotiation skills
- Bachelor\xe2\x80\x99s degree in business administration, Marketing, or a related field
- Business acumen with a problem-solving attitude and a proactive approach to challenges
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Job Detail
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Job IdJD1613455
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned