Account Manager
Dubai, United Arab Emirates
Job Description
Qlub is a global fintech startup that is revolutionizing dine-in payments within the F&B industry. We are growing exponentially - in just 1.5 years, we have raised over $42 million and are present in the UAE and 5 other countries!
We are looking for motivated and exceptional talent to join the Qlub (UAE)!
Description / Key Responsibilities
Key Competencies / Requirements
We are looking for motivated and exceptional talent to join the Qlub (UAE)!
Description / Key Responsibilities
- Managing a large portfolio of key strategic brands across the UAE - end-to-end ownership from pre-onboarding, to onboarding to performance management
- Ideating and building key processes and mechanisms for revenue growth as well as client retention and sentiment.
- Working cross-functionally across operations onboarding, product, support and other functions
- Managing stakeholders from senior management (e.g. Brand Directors) to on-ground staff (e.g. Restaurant Operations Managers)
- Reporting and generating insights for both internal and external stakeholders
- Collaborating with cross-functional teams for seamless delivery
- Spending time on the ground (around 20-40%) to support onboarding trainings, build relationships, and deep dive on performance management
- Liaising with senior leadership and driving key priorities, projects and strategic levers to enable business impact
Key Competencies / Requirements
Minimum 2-3 years of experience managing accounts- Direct account management, growth management or project management experience strongly preferred
- F&B/hospitality industry experience preferred
- Bachelor\xe2\x80\x99s degree
- Fluency in English is a must and Arabic would be an advantage
- Strong entrepreneurial spirit - desire to build something big, hustle to get things done and have a measurable impact for your efforts.
- Customer obsession alongside a results-oriented mindset
- Ability to ideate and execute independently and pivot quickly when required
- Structured problem-solving and communication skills
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Job Detail
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Job IdJD1613176
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned