Job Purpose

This role is based within Pearson Workforce Skills vertical - in the Performance Zone MENAT Region. Pearson delivers career and skill-based qualifications and services in more than 50 countries, but we believe we are just scratching the surface in terms of meeting demand.

Our customer always comes first - be that the students who wants to develop their future success through education - Governments who are seeking to effectively skill their population - and employers and providers.

The WFS Account Manager will work closely with the local team and colleagues across our markets to promote Workforce Skills Qualifications, managing and growing key accounts in the WFS segment of the MENAT territory.

The main objective of this role is to support customers to achieve agreed sales targets across the region through administrative and advisory support to existing customers.

Key Accountabilities:

Promote Pearson\'s Vocational Qualifications (BTEC, LCCI, Pearson Assured) and its services to all Vocational Education Institutions in the assigned countries within the MENAT territories.

Provide customers with a range of support to secure existing business against agreed targets in liaison with Regional Development Managers and Regional Manager. This includes and not exclusive to

resolving existing customer queries,

applying special fees/discounts as agreed by Regional Manager

processing qualification approval documentation for customers and following up with team members to expedite the process

Liaising with Credit control teams and customer in resolving bad debt collection

Liaise with the International Quality and Training teams to ensure customers have been allocated an International Standards Verifier/Quality Advisor in a timely fashion, as to ensure agreed revenue targets are not impacted.

Secure targeted growth against agreed targets, through maintaining existing business, developing opportunities within existing customer base for upselling or cross selling Pearson products.

Collaborate with other account managers within the Line of Business or with others to upsell/cross-sell Pearson products and services.

Use Sales Force on daily basis to build an effective sales pipeline through entering sales opportunities and analyzing data on a variety of critical business drivers.

Maintain regular communication and conduct annual business review with the assigned key accounts

Proactively keep up to date on industry and customer specific issues

Personal Style and Behavior

You will be accurate, flexible and responsive; hard working, organised, enthusiastic and able to juggle multiple priorities. You will feel confident working alone as well as part of wider teams and be capable of learning quickly and tackling any challenge with energy and commitment. You will be able to communicate effectively with a range of stakeholders.

Skills / capabilities:

Essential

Excellent relationships management and interpersonal skills

Strong analytical skills, including historical sales analysis, pricing, and forecasting.

Strong communication, problem-solving, negotiation and influencing skills plus an ability to operate in a matrix-reporting environment.

Able to operate effectively alone, and to work through challenges independently, as well as part of a multi-country team

Excellent spoken and written command of English (and Arabic preferably).

Desirable

Experience in using Sales Force

Experience of working within the education sector

Work setup

This is a hybrid-working role, with a minimum number of days a week in the office space.

Salary

TBC

Your Reward & Benefits

We\'ll expect a lot and we know you\'ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn\'t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

A starting holiday of 25 days plus UK public holidays and you\'ll earn 1 additional day\'s holiday per year you work with us.

Generous pension scheme where we match and double what you contribute.

Maternity, paternity, and family care leave as well as flexible work policies.

Stock/share purchase options.

Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

At Pearson, we\'re committed to a world that\'s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it\'s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world\'s innovations, personal and global, large and small.

Under Pearson organization, the Growth markets are an exciting, dynamic group of international markets including Brazil, China, India, South Africa, the Hispano-America and the Middle East regions. Pearson\'s Growth markets contain 55% of the world\'s population and 60% of the world\'s youth population. The middle class in these countries is rapidly expanding and education is a critical part of this transition.

The MENAT Hub includes UAE, Qatar, Oman, Bahrain, Kuwait, Lebanon, Jordan, Syria, Iraq, Iran and Yemen, Egypt, Algeria, Tunisia, Morocco and Turkiye.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Workforce Skills

Schedule: FULL_TIME

Req ID: 12407

Pearson