Job Description

Job Title Account Manager

Description

: The Data Center Segment Sales Account Manager role is for a senior industry expert to lead Caterpillars data center growth with key named DC accounts in the Africa and Middle East Region, where Electric Power Solutions and Data center background / experience are essential and critical to the success of the position and our business. This role will be interacting with key customer and consultant decision makers and influences, themselves experts in their field. The suitable applicant has to be able to be seen as an expert in their own right and to add value to that relationship and the consultative selling process. The position is for a talented professional already considered an expert in this field. Develop and maintain effective internal partner relationships and relationships with major customers so that sales objectives can be achieved. Develop and execute account strategies and activities for specified accounts. Establish high-level relationships with business decision makers and identify business needs and problems. Develop and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction. This position will act as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future. Consult with dealers and districts on the subject of sales and service support of product to "corporate account" customers. Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Develop product support and other types of program planning for assigned customers. Take steps necessary to assure product health in order to maintain and enhance PINS growth and leadership in the Data Center Segment in Africa and Middle East. Tenure of this account would underpin strong AME Regional DC Growth This position makes regular visits to job locations, foreign and domestic, to provide advice and counsel to potential customers. At this level, incumbent ensures that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, dealer, and marketing before they finalize purchasing decisions. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit. Generally requires extensive travel to understand regional or worldwide business conditions. Position works independently with considerable freedom of action and is broadly subject to functional policies and ultimate goals. Manages the compliance of its own assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment. BACKGROUND/EXPERIENCE: Requires a college degree or equivalent experience with 5 - 10 years of specific industry experience in order to gain recognition as a Divisional and company expert. Should have broad business background, specific long-term industry knowledge and excellent communication skills. Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods. The incumbent will either have had previous account management experience and/or supervisory experience within the company and/or was a fully contributing member on significant projects and/or teams. Business Languages: English is essential, with Arabic being a strong advantage. #LI Caterpillar is an Equal Opportunity Employer (EEO).

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