Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world\'s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

The Account Manager is expected to develop and manages the relationship with distribution partners on a global, regional or local level. Ensures retention, growth of the existing portfolio and improvements in the service level. Identifies opportunities and steers business through the engagement of relevant experts within Zurich. By prospecting and incorporating distribution partners actively builds a distribution network.

Job Accountabilities

As an Account Manager, your role will involve:

• Builds and maintains a strong understanding, working and trust-based relationship with distribution partners.
• Regular meeting with distribution partners to discuss the solutions in place and evaluate improvement potential
• Meets the annual financial and operational targets set for their portfolios (e.g. retention, new business objectives etc.)
• Fully engage in new business tenders and presentations as required
• Develops and nurtures relationships with key distributor contacts customer contacts at customers\xc2\xb4 selected broker and other Zurich touch points
• Identifies, analyses and secures business development opportunities for Zurich businesses and promotes organizational propositions
• Fully adheres to the standard sales approaches and tools and adopts agreed format for pipeline management
• Takes the overall responsibility for the distribution partner within Zurich, escalating their issues as required; and facilitating relationships with other Zurich subject matter experts
• Establishes a consistent view of the customer across all Zurich businesses and institutionalizes customer relationships at all appropriate functions, levels Maintains oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce/reinforce partners\' focus
• Maintains data integrity within relevant systems.
• Maintains product and market knowledge
• Provides input and contributes to the enhancement of Zurich products and services when required.
• Implement distributors\' terms of business with the organization including negotiation, new offers and closures and terminations

Job Qualifications

To be successful in this role, you will need:

• UAE national preferred
• Bachelor degree in Business/Finance would be an added advantage
• 3 or more years of experience in customer service/relationship management experience, preferably within the Insurance Industry
• Understanding of the Insurance Industry and employee benefits
• Proactive portfolio management including workflow analysis
• Analytical and problem solving mindset
• Effective personal organization and planning skills
• Intermediate knowledge of Microsoft Word, Excel and PowerPoint
• Excellent command of English (both written and verbal)
• Previous experience working within an international and diverse cultural organization would be beneficial
• Ability to deliver excellent customer service individually and as part of a team
• Certificate in Insurance - CII Level 3 or equivalent id preferred

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that\'s what makes our team so great!
Join us as we constantly explore new ways to .

• Location(s): AE - Abu Dhabi
• Remote working: No
• Schedule: Full Time
• Recruiter name: Unood Ibrahim
• Closing date:

Zurich