Job Description

Job Title Account Manager

Description

Role Summary
You will be responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business-aligned by customer segment within geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.
What will you be doing
Demonstrate a deep understanding of the customer decision maker's strategies, priorities, and needs.
Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest.
Build and embed a long-term trusted advisor relationship within assigned accounts.
Drive growth by expanding Refinitiv footprint within their accounts.
Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
Lead all commercial activities within accounts, owning the end to end customer relationship
Drive efficiency in account administration (especially for lower value and growth potential accounts).
Manage internal and external partners and maintain networks to negotiate and close deals.
Accountable and responsible for simple order taking.
Emerging & Growth Model.
Manage an assigned Growth accounts book on a proactive basis.
Account Managers may also manage a pooled book of accounts on a reactive basis.
All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts.
What are we looking for
Good knowledge of the financial markets
Fantastic relationship building skills.
Sophisticated selling skills(identify, develop and articulate a complex proposition/consultative selling).
Strong negotiation skills.
Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
Problem-solving skills: the ability to understand, articulate, structure, and solve client needs
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
Relevant experience in applicable industry and knowledge of customer workflow is a plus
Customer relationship management is required across various levels within the matrix.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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