The Role
Account Executive, you will be responsible for acting as a primary point of contact for escalated Customer Service matters. You will also be responsible for managing the client accounts and offering them resolutions while providing excellent customer service. Responsibilities: \xe2\x80\xa2 Handling inbound and outbound calls needing resolution on escalated matters. \xe2\x80\xa2 Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments. \xe2\x80\xa2 Working with other departments to ensure service implementations are applied to client accounts as needed. \xe2\x80\xa2 Meeting retention targets, and engaging in upselling and cross-selling \xe2\x80\xa2 Gaining an in-depth knowledge of the business, the market and the products/services offered and presenting this to clients in a way they understand.

Requirements
Qualifications: \xe2\x80\xa2 2+ years of Account Executive experience. \xe2\x80\xa2 Strong ability to think analytically and solve problems \xe2\x80\x93 particularly when thinking about what would be best to offer a client and in what manner to do so. \xe2\x80\xa2 Strong communication skills \xe2\x80\x93 including both speaking and writing \xe2\x80\xa2 The ability to negotiate and collaborate effectively \xe2\x80\xa2 A persuasive manner \xe2\x80\xa2 Strong organizational and time-management skills \xe2\x80\xa2 Self-motivated and the drive to pursue targets \xe2\x80\xa2 Resilience and the ability to stay calm when under pressure Compensation Package: (AED 5,000) Contract length: 24 Months Job Types: Full-time, Contract, Permanent

About the company
Baden BPO is a human capital focused company providing call center services, online marketing solutions, client back office support and business processing outsourcing services. We continue to strive to improve your client experience through our dedicated and well experienced staff. As a company, we provide all the training required, personal development programs and human resource support in order to bring out the best of our employees to the forefront of your customers experience. As purveyors of culture and customer experience, Baden BPO stands determined to refine and improve our service quality so that you, our client, can focus on what you do best.