Zenu Properties

1. Guest Service & Interaction (The Core) Check In: Welcome guests warmly, verify reservations, collect identification and payment, assign rooms, explain hotel amenities, and issue key cards. Check Out: Process departures efficiently, handle final billing, return incidental holds, solicit feedback,…

Manage daily hotel operations to ensure guest satisfaction. Coordinate with various departments, including housekeeping and front desk, to maintain service standards. Address guest concerns and resolve complaints promptly. Supervise hotel staff and manage daily tasks to ensure smooth operations. Monitor…