Job Description

1. Guest Service & Interaction (The Core)

Check-In:

Welcome guests warmly, verify reservations, collect identification and payment, assign rooms, explain hotel amenities, and issue key cards.

Check-Out:

Process departures efficiently, handle final billing, return incidental holds, solicit feedback, and thank guests for their stay.

Concierge Services:

Provide information on local attractions, restaurants, transportation, and events. Make reservations, arrange taxis, and offer directions.

Problem Resolution:

Handle guest complaints, requests, and issues (e.g., room changes, maintenance problems) promptly, professionally, and empathetically. Escalate to management when necessary.

Communication Hub:

Answer phone calls, route internal calls, and manage general email inquiries. Serve as the main point of contact for guests in the lobby.

2. Reservations & Revenue Management

Manage Bookings:

Handle reservation requests via phone, email, or in-person. Input and update bookings in the Property Management System (PMS).

Rate Management:

Understand and apply different rate structures (rack, corporate, group). Promote upselling (e.g., room upgrades, late check-out, breakfast packages).

Availability Control:

Monitor room inventory and anticipate sell-out nights. Manage overbookings strategically with supervisor guidance.

3. Administrative & Operational Tasks

Cash Handling & Financial Reconciliation:

Handle cash, credit, and debit transactions securely. Maintain a balanced cash drawer.

PMS Operations:

Master the Property Management System for all front-office functions.

Key Card Management:

Program, issue, and deactivate electronic key cards.

Reporting:

Complete daily logs, shift reports, and communicate any special incidents or requests to the next shift and other departments (Housekeeping, Maintenance).

Mail & Messages:

Manage guest mail, packages, and message delivery.
Job Types: Full-time, Permanent

Pay: QAR2,000.00 - QAR2,500.00 per month