EDFA Payment Services

· Managing inbound calls from customers and responding to their queries & complaints · Handle customer queries over the phone/Email and WhatsApp CRM · Manage and resolve customer complaints · Place outbound calls to follow up customer complaints when necessary…

Key Responsibilities: ? High level knowledge in MSQUL , Processes of complaints on Intra service. Analyzes log files on the problematic cases ? Communicates with company employees on issues within his/her responsibility. ? Makes complains to provider. ? Responds to…