Job Description

• Handle and resolve daily IT support tickets, providing technical assistance to customers via phone, walk-in, or email.
• Install, configure, and maintain computer hardware, software, operating systems, printers, and scanners.
• Troubleshoot and resolve Level 1 & 2 issues related to hardware, software, and networks across Windows and Mac environments.
• Conduct routine system checks, updates, and maintenance to ensure high performance and security.
• Manage assigned IT projects, including preparing project plans, defining scope of work, and setting timelines.
• Support additional tasks as needed to contribute to departmental and organizational objectives.
• Manage and maintain A/V systems for business centers, meeting rooms, and event halls, including setup, configuration, and troubleshooting.
• Provide on-site technical support during meetings, presentations, and events to ensure seamless A/V operations.
• Oversee access control systems, CCTV, attendance machines, and smart devices.
• Set up and support speakers, mixers, microphones, cameras, and LED screens.
• Monitor and maintain UPS systems, cooling units, and backup power solutions to ensure uninterrupted IT operations.
• Coordinate with vendors for annual maintenance and preventive maintenance activities.
• Track system performance and conduct routine upkeep for optimal functionality.
• Ensure adherence to IT security policies and industry best practices.

Required Experience & Skills

• 3-5 years of hands-on experience in IT support and infrastructure management.
• Proven track record in a similar role.
• Strong knowledge of A/V system setup and maintenance.
• Experience in technical and hardware user support.
• Familiarity with access control, CCTV, UPS, and cooling systems.
• Understanding of network support and cybersecurity fundamentals.
• Excellent troubleshooting and diagnostic abilities.
• Good grasp of LAN/WAN technologies, routing, and switching.

FOR MORE INFORMATION
CONTACT Avinash Sirur

Skills Required