Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The role is to control and manage the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring that maximum productivity and technician efficiency on the floor as always
What you will do:
Workshop Capacity Planning and Loading
Optimizing Productivity, efficiency and workshop output and review for continuous improvement
Right job allocation for right technician
Controlling productive time and distribution of jobs
Administer Technicians’ time booking in time clocking system
Control and Plan Carry over jobs as well as work in progress
To implement the Dealer standards on the workshop floor.
Ensure Fixt it Right First Time (FRFT) by assigning right jobs to right technician
Ensures a Quality job and delivers the vehicles at promised time.
Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.
Identify & recommend training needs for technician
Quality Performance Development Review with technicians
Conduct effective daily and weekly meetings with Technicians team for necessary updates.
Assist Technical Support Manager in providing Quality Inspection Check Sheets.
Maintaining Service Bulletins and Workshop Manuals.
Required Skills to be successful:
1.- Customer management and service experience
2.- Strong analytical and communication skills
3.- Timely Resolution and Technical skills
4.- Proficient in Microsoft Office (Excel and SAP)

About the Team:
Workshop Planner will load jobs to a team of 12 to 15 Direct Productive Associates and will be reporting to Workshop Supervisor and plays a crucial role in achieving budgeted service revenue targets every month by maximum utilization and productivity
What equips you for the role:
Diploma or Bachelor of Automobile /Mechanical Engineering
3 to 5 years’ overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at planner level
Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people and technical skills.
REF: TB
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