Job Requisition ID: 152489

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A\xe2\x80\x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

• The primary focus of the role will be to control and manage the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring that maximum productivity and technician efficiency on the floor as always.

What you will do:

• Workshop Capacity Planning and Loading.
• Optimizing Productivity, efficiency and workshop output and review for continuous improvement.
• Right job allocation for right technician.
• Controlling productive time and distribution of jobs.
• Administer Technicians\' time booking in time clocking system.
• Control and Plan Carry over jobs as well as work in progress.
• To implement the Dealer standards on the workshop floor.
• Ensure Fixt it Right First Time (FRFT) by assigning right jobs to right technicians.
• Ensures a Quality job and delivers the vehicles at promised time.
• Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.
• Identify and recommend training needs for technicians.
• Quality Performance Development Review with technicians.
• Conduct effective daily and weekly meetings with Technicians team for necessary updates.
• Assist Technical Support Manager in providing Quality Inspection Check Sheets.
• Maintaining Service Bulletins and Workshop Manuals.

Required Skills to be successful:
1.- Customer management and coordination experience
2.- Communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office

About the Team:

• Reporting to the Workshop Supervisor and the primary focus of the role will be to control and manage the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring that maximum productivity and technician efficiency on the floor as always.

What equips you for the role:

• Diploma or Bachelor of Automobile /Mechanical Engineering
• 3 to 5 years\' overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. at planner level
• Automotive dealer / distributor business processes, working knowledge of Microsoft office, ERP skills, people and technical skills
• Proficient in SAP or systems
• Team Leader experience

REF TB

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Before you click \xe2\x80\x9capply\xe2\x80\x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al-Futtaim