Smart Touch Auto Service looking to hire high experienced Workshop Manager with good Arabic & English language skills. Experience working with This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop.
Work with the Operations manager to respond to client\xe2\x80\x99s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
Hiring and staffing.
Training new employees.
Coaching and developing existing employees.
Dealing with performance problems and terminations.
Supporting problem resolution and decision-making.
Conducting timely performance evaluations.
Translating corporate goals into functional and individual goals.
Duties: - Respond and process calls from client. - Consult customers regarding price and timelines. - Make an clients accounting. - Make a cold call to companies to offer our services. - To be creative in attracting new customers. Personal Qualities: - Be energetic and active. - Strong sales expert with experience. - Be honest and kind. - Be creative and offer non-standard solutions. - Strong English & Arabic speaker. Job Types: Full-time, Permanent
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