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Key Responsibilities * To control job flow to skilled technicians maximising on time completion, while ensuring all resources used are posted to the job card. Provide timely feedback to the aftersales supervisor in case any delay in repairs.

• To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
• To lead, motivate, coach and develop the team to achieve their daily objectives.
• To ensure a strong relationship is maintained with the parts department to maximize parts availability.
• To ensure the accurate completion of all relevant documentation for each repair.
• To ensure that the manufacturer\'s warranty standards are adhered to at all times.
• To ensure use of scheduling board to maximize utilization of technicians.
• Inspects works being conducted by technicians to monitor progress and ensure that they comply with company standards and estimated completion times are adhered to. Ensure all jobs done by technician are costed in the job card.
• Advises and suggests diagnostic and repair procedures as necessary.
• Test drive if necessary to check that the vehicle is in perfect running condition.
• Maintain up-to-date progress on each and every vehicle under maintenance / repair.
• To ensure constant communication with the spare parts department for pending parts.
• To monitor repeat repairs and identify possible trends with repairs and report all findings to the aftersales supervisor.
• Report all equipment failures for immediate repairs to the aftersales supervisor.
• Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.
• To ensure that a safe working environment is maintained in line with the Company HSE
• To ensure 5S is being maintained in the workshop
• liaise with Quality controllers to provide Fix it right first time
• To ensure the department SOP are adhered to at all times.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.

About the Team:

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.

Galadari Brothers