Workforce Management Analyst
Dubai, United Arab Emirates
Job Description
b'
Greetings!! Dear Candidate, We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location Designation: Workforce management Analyst Experience - 1 to 2 years Language preferred - Hindi Speakers Must have experience in Genesis Tool . : Ensures service levels and productivity goals are met. Implements and maintains workforce management platform. -Provides all workload forecasting and consequent staffing planning to meet service goals. -Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement. -Coordinates all reporting related to Workforce Management. -Develops and maintains scheduling processes for all agents. -Serves as the resident expert on Workforce Management software package. -Participates in strategic planning and goal development. -Integrates outbound dialer campaigns to support staffing levels. -Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness. -Develops presentations on recommendations and process implementations to senior management. Job Type: Full-time Salary: AED10,000.00 - AED12,000.00 per month
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1632871
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned