Job Description

Lead Generation
? To connect with all the leads which are allocated by the lead generation team for the month and the previous data available
? To ensure min 50-60 calls per day, to monitor and follow up on the leads on a daily basis
? To Ensure the leads to footfalls conversion is above 30%
? To ensure that footfall to booking conversion is above 75%
? To ensure to generate min of 10 footfalls in a day
? Constant follow ups with prospects to increase the conversion rate
? To regularly follow up with all the customers post sale to ensure customer satisfaction on the services or treatments availed
Footfall to Conversion
? To personally, interact with all the customer who visit the center
? To perform initial screening after thorough understanding of the customers requirements
? To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services
? To understand and analyze lifestyle, dietary and health status of the customer
? To customized program that best meets their needs
Client Complains and Resolution
? To ensure every customer complaint is address proactively, especially those with slow progress/not getting expected results
? To proactively study the root cause of the complaints
? To discuss the concerns/complains with the respective department head
? To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At center level - 2 days, where
Support office (corporate) intervention is required - 7 days
Region Middle East & Africa Department Administration
Reports to Direct Reporting - Center Head Position
Supervised NIL
Job Scope
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
- Wellness Counsellor
FINANCIAL EFFECTIVENESS
SERVICE EXCELLENCE Job Type: Full-time Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

• wellness counselor: 1 year (Preferred)

• Arabic (Required)