Job Description

Position Summary:

As the Wellness Concierge at Wellheal Wellness Clinic, you serve as both the first point of contact and an ambassador of Wellheal's integrative wellness philosophy. You play a central role in shaping each client's experiences ensuring they feel welcomed, well-informed, and genuinely cared for throughout their entire wellness journey. This role combines client engagement, service coordination, and wellness advisory to deliver personalized, high-impact care experiences aligned with Wellheal's integrative philosophy.

Key Responsibilities:

Guide clients from inquiry to post-care, recommending suitable wellness programs and therapies Educate clients on holistic and preventive care options Coordinate service flow by liaising with front desk, clinical, and operations teams Track client progress, collect feedback, and contribute to program improvements Uphold DHA compliance and clinic standards in all interactions Represent Wellheal at client events, orientations, and training sessions Contribute to development of wellness programs and staff mentorship

Qualifications, Skills, and Abilities:

Bachelor's degree in medicine, Alternative Medicine (TCAM), or other medical-related fields is mandatory. Background in Integrative or Preventive Medicine is highly desirable. DHA eligibility or licensure is desired (Not Mandatory), especially if involved in wellness advisory or patient education roles. Minimum of 2-5 years of experience in a clinical or healthcare wellness setting, preferably within multidisciplinary environments. Strong knowledge of wellness principles, preventive healthcare, and integrative therapies. Excellent interpersonal and communication skills to interact effectively with clients, physicians, therapists, and wellness teams. Ability to guide and educate clients in wellness program selection, goal setting, and follow-up care pathways. Strong customer service orientation with a genuine passion for improving client outcomes and experiences. Well-organized and proactive with the ability to supervise service flows and recommend improvements. Comfortable working in fast-paced environments with professionalism, empathy, and cultural sensitivity. Proficiency in using CRM tools and digital communication platforms. Demonstrated commitment to personal growth, lifelong learning, and professional excellence.

Language Skills:

Fluency in English is a must. Knowledge of Arabic or other regional languages is an added advantage.

Job Type: Full-time

Language:

* English (Preferred)