Job Description

Job description:

About the Role

Al Nasr Security Services is seeking an experienced and proactive Welfare Manager to lead and implement effective welfare strategies and employee support programs across our diverse workforce. The ideal candidate will have a strong background in managing welfare operations within the security, construction, or manpower sectors, either in Qatar or the wider GCC region.

This is a hands-on role that requires excellent communication skills, a thorough understanding of employee well-being, and the ability to collaborate with staff and management at all levels to ensure consistent, high-quality welfare delivery.

Key Responsibilities

Design and implement annual welfare strategies aligned with company objectives and Qatar Labour Law. Develop and maintain welfare policies, SOPs, and guidance documents for both field and office-based staff. Plan, coordinate, and deliver welfare programs, awareness campaigns, and social events throughout the year. Organise and manage activities that enhance staff engagement and promote workplace morale. Maintain regular engagement with employees to assess welfare needs and provide timely support or referrals. Coordinate with HR and Operations departments on employee matters, including health concerns, grievances, and personal or workplace challenges. Provide support and guidance on employee relations matters, including attendance issues, misconduct, grievances, and welfare-related concerns, in coordination with the HR department. Collect, analyses, and report on welfare engagement data and feedback. Act as a key point of contact for welfare-related concerns and ensure issues are resolved or escalated appropriately. Support accommodation and facility reviews, working closely with camp managers to ensure living conditions meet required standards. Promote initiatives that support wellbeing, community, and inclusion as part of the broader welfare plan. Conduct routine site visits, welfare inspections, and staff check-ins. Participate in internal audits and client reviews related to welfare performance and compliance.

Knowledge, Skills, and Experience Required

Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum 5 years of experience in a Welfare Manager or Welfare Officer role, with demonstrable experience in the GCC, preferably Qatar. Prior experience working in large-scale manpower environments such as security, construction, or facilities management is highly desirable. Proven ability to develop, implement, and manage comprehensive welfare policies and engagement programs. Certifications in Employee Wellness, Labour Welfare, or Occupational Health & Safety are an advantage. Strong knowledge of Qatar Labour Law, particularly in relation to employee welfare and relations.

Excellent command of English (written and spoken); knowledge of Arabic, Hindi.

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); familiarity with HR Management Systems (HRMS) is preferred. Strong analytical skills for welfare reporting and data analysis. Good understanding of employee relations frameworks and experience supporting HR teams in managing workplace issues that affect staff morale and wellbeing. Self-driven with the ability to independently establish and manage welfare frameworks and processes. Excellent interpersonal skills and the ability to build trust with staff at all levels. Sensitivity to cultural diversity and an understanding of workforce dynamics in Qatar.
Job Type: Full-time