Job Description

Company Description

Join

us at Accor,

where

life pulses

with

passion!

Pullman Dubai Jumeirah Lakes Towers

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

.

What you will be doing:

Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs. Anticipate guest needs, handle cash transactions, and maintain Pullman service standards. Monitor room status, manage guest complaints, and ensure guest satisfaction. Maintain accurate guest profiles and follow VIP protocols. Adhere to local government requirements and Pullman guidelines for guest management. Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet Pullman's high standards. Assist guests with luggage handling and provide information about hotel amenities and local attractions. Process reservations, modifications, and cancellations efficiently using the hotel's booking system. Manage incoming calls and emails, providing prompt and courteous responses to inquiries. Collaborate with other departments to arrange special requests or services for guests. Maintain a clean and organised reception area, ensuring all necessary materials are readily available. Assist in emergency situations and implement safety procedures when required. Upsell room upgrades and additional services to maximise hotel revenue. Participate in regular training sessions to stay updated on Pullman's policies and hospitality trends. Contribute to the continuous improvement of guest services by providing feedback and suggestions.

Qualifications

Your experience and skills include:

Thriving in fast-paced environments and love creating memorable guest experiences. Previous experience in hospitality is a strong advantage. Tech-savvy with Opera or similar systems Guest-oriented, approachable, and genuinely service-minded Fluency in English; additional languages are a great asset Sales-driven mindset A diploma or degree in Hospitality Management or a related field is preferred Excellent communication skills in English; proficiency in other languages is highly valued Ability to stand for extended periods and lift up to 15 kg when necessary Strong teamwork skills with the ability to collaborate effectively with various departments Excellent problem-solving abilities and a calm demeanour under pressure Impeccable personal grooming and adherence to Pullman's appearance standards Flexibility to work varying shifts, including weekends and public holidays

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities