Warranty Officer
Dubai, United Arab Emirates
Job Description
IIQAF is looking for an experienced Warranty Officer to help ensure customer satisfaction and protect our brand reputation by managing and resolving warranty claims.
In this role, you will be responsible for managing customer warranty claims in a timely and professional manner, communicating directly with customers to address their inquiries, reviewing and processing all incoming warranties and claims, and monitoring all warranty service requests. You will work closely with other departments to ensure that all warranty inquiries are handled efficiently and that customers have a positive customer service experience.
You will need to possess excellent customer service skills as well as exceptional communication and problem-solving abilities. Previous experience in customer service, warranty claims, and/or technical support is preferred.
Responsibilities:
In this role, you will be responsible for managing customer warranty claims in a timely and professional manner, communicating directly with customers to address their inquiries, reviewing and processing all incoming warranties and claims, and monitoring all warranty service requests. You will work closely with other departments to ensure that all warranty inquiries are handled efficiently and that customers have a positive customer service experience.
You will need to possess excellent customer service skills as well as exceptional communication and problem-solving abilities. Previous experience in customer service, warranty claims, and/or technical support is preferred.
Responsibilities:
- Communicate with customers to address warranty claims and inquiries
- Coordinate and facilitate the repair of warranty-covered items
- Monitor and validate warranty claims
- Perform quality assurance checks to verify accuracy of warranty claims
- Facilitate the exchange of parts when required
- Track, update, and report warranty activity
- Research customer concerns and advise on appropriate solutions
- Ensure customer satisfaction throughout the warranty process
- Adhere to current programs and policies pertaining to warranty services
- Previous experience in customer service, warranty claims, and/or technical support
- Excellent customer service and communication skills
- Ability to work quickly and efficiently in a fast-paced environment
- Problem-solving and troubleshooting abilities
- Ability to manage multiple tasks and prioritize workload
- Detail-oriented and organized with strong follow-through
- Proven ability to handle customer complaints and dissatisfaction
- Knowledge of warranty services and policies
- Equivalent college education preferred
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Job Detail
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Job IdJD1587657
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:5000 - 6000 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned