Job Description

To provide comprehensive administrative support to the clinical, medical and nursing staff on the In-Patient Unit at the hospital. Take responsibility for managing the routine daily tasks essential for the effective administration of ward services, as well as ensuring a prompt and efficient response to non-routine events . Support and assist nursing staff in the day to day management of the ward, contribute to the care environment and carry out general administrative duties. Ward clerks juggle several duties on a daily basis.

Admission and Discharge Process

Facilitate the admission and discharge process Serve as point of contact for all new patients admitted, patients who are getting discharged. Assisting in discharge process in all the paperwork relevant to their medical situation.

Answer Non-medical Patient Questions

Serve as the point of contact for all non-medical questions patients and their families may have...

Communication

Answering the telephone and conveying messages to appropriate staff and patients Establish and maintain effective communication and working relationships with multi-professional team within the hospice and external agencies. Provide a welcoming environment to the ward Arrange out -patient follow up appointments Sitting at the nursing station act as receptionist and the first point of contact for all queries and concerns

Organize Relevant Paperwork for Doctors and Nurses

Are responsible for providing clerical support to the RN , non clinical records and reports, admission consent, facilitating sick leave on the unit. Follow up with billing , Insurance Answering non-medical, administrative questions Receiving patient feedback forms Assist patients in arranging food for bystanders, wifi passwords, mobile charging Replenishing play items Filing patient paperwork and medical records

Coordination of activities in ward management

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Ensures the "get well" cards are delivered to the proper room. Carry out daily routine clerical duties under direction of the co-ordinating nurse Check and maintain adequate levels of consumables, supplies, stationary on the ward/day Assist with typing duties for all clinical, medical and nursing departments as requested Deal with Pharmacy requests forms and specimens to respective departments Oversee the linen stock for patient care

Prefer: Diploma or graduate with nursing background Fluent in reading, writing and Spoken English Communication and interpersonal skills Prioritise work load and be flexible to changing demands IT skills Organisational skills Ability to Work in a busy environment * Work with different members of the multi-professional team