Job Description

About Us

Star Gallery Mart is one of the UAE's fast-growing retail and e-commerce companies, specializing in electronics, mobile accessories, home appliances, and trending seasonal products. We operate through our physical stores, website, and mobile app (available on Android & iOS), and actively engage customers across all major social media platforms.

We are looking for a Arabic & English

Social Media, Sales & Customer Service Executive

who can manage online customer communication, support social media activity, and convert digital inquiries into successful sales.

Job Purpose

To manage customer communication across social media and digital channels, support content creation and advertising activities, and convert inquiries into confirmed sales while delivering high-quality service in

Arabic and English

.

Key ResponsibilitiesSocial Media & Content Support

Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube Monitor and respond to comments, messages, and mentions daily Assist in planning and creating weekly photo and video content Coordinate with designers, videographers, and photographers Write captions, hashtags, and short ad texts in

Arabic and English

Customer Service & Sales

Respond to customer inquiries via WhatsApp, social media, and email Convert leads, chats, and inquiries into confirmed sales Assist customers with orders through the website, mobile app, and WhatsApp Provide accurate product information, pricing, availability, and delivery details Handle customer issues professionally and ensure timely follow-ups

Marketing & Reporting Support

Collect and record customer feedback, reviews, and ratings Track engagement and prepare basic weekly performance reports Maintain and update customer databases (emails, phone numbers, interests) Support Meta (Facebook & Instagram) and Google Ads campaigns Monitor ad performance (CTR, CPC, conversions) and report results Coordinate with the delivery team to ensure smooth order fulfillment

Requirements

Fluent in spoken and written Arabic and English (Mandatory)

1-2 years of experience in social media, digital marketing, customer service, or sales Strong understanding of Instagram, TikTok, and Snapchat Basic skills in Canva, CapCut, or similar content tools Familiarity with Meta Ads Manager and Google Ads is a plus Good computer and smartphone skills Creative, organized, and proactive attitude Comfortable working in-store for filming and customer engagement

Walk-In Interview Details

Dates:

28 January - 15 February 2026
(Friday is off - please do not visit on Fridays)

Time:

1:00 PM - 4:00 PM

Location:

Shed No. 15, Industrial Area 17, Sharjah

Google Map:

https://maps.app.goo.gl/oXW3mwaXosSwn2YK7

Job Type: Full-time

Pay: From AED2,700.00 per month