Job Description

Ramada by Wyndham Manama City Centre is now seeking a Waiter/Waitress to join our team in Manama, Bahrain.

Job Summary

The Waiter/Waitress will contribute to the performance of the hotel by implementing the sequence service to ensure guest satisfaction. He/She is responsible for taking orders and ensures that customers are enjoying their meals. He/she takes action to correct any problems and communicates with customers to resolve complaints, and ensuring proper bread/food and beverage serving and clearing according to set procedures and utmost hygiene standards.

Education & Experience

High School diploma or equivalent 1-2 years of experience in customer service in a similar role Fluency in English; Arabic is a plus

General Requirements

Greet customers with a smile upon their arrival or when seated. Arrange table set-ups before and after each customer according to the hotel set standards. Prepare and sell cocktails, coffee and tea drinks by following prescribed recipes and preparation techniques. Present customers upon arrival with the menu, assist in their item selection, take orders and serve food and beverage in a timely manner. To be active on the floor, interact with the customer and check their satisfaction. Bid farewell for the customers while leaving the restaurant. Obtains and maintains knowledge of all menu items

Fundamental Requirements

Follow the opening and closing checklist Clean and polish the restaurant's equipment, glassware, crockery, cutlery and chinaware using the defined methods to guarantee proper maintenance. Ensure proper cleanliness and organization of all work areas to facilitate customer service. Checking condiments expiry date prior to cleaning and replenishing the ones on the tables and counting the dirty table linen and placing them in the laundry basket. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery. Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. Have an extensive knowledge of the menu's and other F&B outlets. Serving in either conference rooms or F&B outlets if required. Taking orders from the guests, explaining the menu and advising the guest on their decision making. Liaising with management for advice if required. Communicating with the kitchen about the orders and being very clear about special wishes of guests. Consistently upsell of food and beverages and making guests aware of promotions COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands--think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8--Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A Employment Status: Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.