Job Description

SUMMARY

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The Waiter/Waitress is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

KEY RESPONSIBILITIES

Greet and seat guests as they enter the restaurant. Present menus, answer questions about menu items, and offer recommendations. Take accurate food and drink orders using a POS system (Micros). Communicates with the kitchen about the orders and being very clear about special wishes of guests. Ensure timely delivery of meals and drinks. Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed. Process payments, issue receipts, and handle cash or card transactions. Keep tables clean and ensure the dining area is tidy at all times. Follow all health & safety, food safety and hygiene regulations and hotel procedures. Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc. Support with opening and closure procedures. Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest. Monitors operating supplies, equipment and reduces spoilage and wastage successfully. Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner. Any other reasonable duties assigned by hotel management.

It is not the intent of this to cover all aspects of the position but to highlight the most important areas of responsibility.

Experience Needed

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KEY COMPETENCIES

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Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

Exceptional service delivery Efficiency of service Complaint resolution Teamwork Flexibility Reliability Positive body language "Can do" attitude Excellent grooming standards

BACKGROUND

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We hire for attitude and competencies, and train for skills! At least 1- 2 years' experience in Hospitality Excellent communication and interpersonal skills Knowledge of food and beverage service

Required Skills

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Soft skills

Teamwork, Detail Oriented

Customer service

Customer Service

Values

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Integrity, Fun, Accountability, Care, Inclusive

Benefits

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Employee rate in all Wyndham hotels globally, Training program - All employee levels, Staff accommodation, Staff transportation, Learning & development programmes, Hotel restaurant staff rate