Job Description

Job Purpose Summary:

QNB is seeking an accomplished and dynamic Head of Supply Chain Finance Operations to spearhead our business vertical in this domain. This senior role is responsible for driving growth, managing key relationships, and leading a high-performing team. You will report directly to the Head of Operations, playing a pivotal role in shaping supply chain finance strategy and execution


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Promote operational excellence by driving KPIs and SLAs, ensuring high performance, cost efficiency, and enhanced customer satisfaction across SCF portfolios.


- Lead operational strategy for Payables Finance (PF) and Receivables Discounting (RD), ensuring seamless delivery of complex, high-value SCF transactions across multiple jurisdictions.


- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.


- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.


- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.


- Establish and maintain effective procedures and processes to promptly identify and address processing errors, duplicate transactions, or suspicious activities, ensuring the prevention of financial or reputational risks for the Group.

B. Customer (Internal & External):

- Enhance client experience by streamlining onboarding, documentation, and transaction management processes, improving turnaround times and service levels.


- Strengthen industry presence by engaging with external stakeholders, representing the bank in forums, and gathering insights on market trends and competitive offerings.


- Oversee cross-border coordination with branches and subsidiaries, aligning SCF processes and ensuring seamless integration across geographies.


- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.


- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.


- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Drive digital transformation initiatives by leveraging SCF platforms, automating processes, and enhancing data driven decision-making for operational excellence.


- Drive complex issue resolution, ensuring timely escalation and resolution of high-impact operational challenges with minimal disruption to SCF processes.


- Collaborate with senior leadership across Risk, Compliance, Credit, and Legal to integrate SCF operations into the bank's broader strategic objectives.


- Drive risk mitigation through the development of robust control frameworks, addressing operational risks proactively, and ensuring compliance with evolving regulatory landscapes.


- - Provide expertise on SCF products, policies, procedures, regulatory compliance, and risk management to strengthen the bank's risk framework.


- Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.


- Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank's values and mission.


- Continuous Improvement:


- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.


- Identify and encourage people to adopt practices better than the industry standard.


- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.


Education/Experience Requirements:

Education:

Post Graduation: MBA (Master of Business Administration) /PGDM (Post Graduate Diploma in Management) / MSc (Master of Science) / CPA (Certified Public Account) /CA (Chartered Accountant) Preferred certifications include the Certificate in Supply Chain Finance (CSCF) from LIBF, the Global Trade Certificate (GTC) from the ICC, the Certificate in International Trade and Finance from LSEG, and the Trade
Finance Professional Certification (TFP) from ICC, highlighting SCF expertise

Experience:

Minimum 12 years of professional experience within GCC or a global banking environment, with 8-10 years of experience in a managerial/leadership position in Trade/SCF Operations. Extensive experience in Global Transaction Banking (GTB) and Trade Finance Operations, with a proven ability to lead large-scale, high-complexity SCF portfolios across multiple regions. In-depth expertise in driving strategic initiatives for SCF operations, including oversight of trade document analysis, transaction flows, and day-to-day management of high-value, high-volume SCF transactions. Proven track record of shaping and refining SCF operational processes, ensuring exceptional accuracy, compliance, and scalability in documentation and transaction management while mitigating risks. Demonstrated ability to lead and inspire cross-functional teams, effectively managing complex SCF transactions and collaborating with global teams to achieve operational excellence and exceed client service expectations. Strong leadership in defining and executing strategies for operational efficiency, cost management, and continuous improvement across SCF portfolios, ensuring alignment with the bank's strategic goals. Experience in spearheading digital transformation efforts, implementing cutting-edge technologies to optimize SCF platform capabilities, streamline operations, and enhance customer experiences.

Required Special Skills:Excellent oral and written communication skills (including report writing) in English and fluency in Arabic will be preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. * Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.