Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together



JOB PURPOSE:

Analyse portfolio data and performances

Implement campaigns to meet Portfolio KPIs

Drive projects related to Portfolio Management

Support on management reporting and presentations

ACCOUNTABILITIES:

Generic Accountability

Responsible for Credit Card\'s business score card including meeting revenue, spend, ENR and attrition targets

Responsible for non financial targets of Credit Card departments including but not limited to project deliverables, zero issue on audit and net promotor scores

Job Specific Accountabilities

Analyse data to understand card portfolio performances and opportunities to grow

Formulate strategic spend and usage campaigns to drive Portfolio spend, balances and revenue

Formulate strategic campaigns to increase customers engagement and avoid attrition

Manage customer complaints from investigation, root cause finding and to provide recommendations for management\'s decision

Handle various projects related to Portfolio Management

Ensuring projects and campaigns are customer centric, making sure all processes and approvals are followed

Attention to details, meeting deadlines

Good communications skills, both in verbal and writing

Work collaboratively across functions including creative, digital, social, ops, research, analytics, activation and PR across all products

Qualifications

Minimum Qualification

Bachelor\'s degree or related discipline.

Minimum Experience

8 years relevant experience with at least 5 years in similar positions of progressively increasing responsibilities.

First Abu Dhabi Bank