Visa & Ticketing Sales Specialist Tours & Travels
Dubai, United Arab Emirates
Job Description
Job Overview: As a Visa & Ticketing Sales Specialist, your role will be instrumental in facilitating seamless travel experiences for customers by providing expert guidance on visa requirements, processing visa applications, and coordinating travel arrangements. Your in-depth knowledge of visa regulations, exceptional communication skills, and familiarity with the UAE travel landscape will contribute to customer satisfaction and the overall success of the company. Key Responsibilities: Visa Consultation:
- Assist customers in understanding visa requirements for various destinations, ensuring they have accurate and up-to-date information.
- Provide expert advice on necessary documentation, application procedures, processing times, and associated fees.
- Manage visa application processes, including preparing and reviewing application forms, supporting documents, and photographs.
- Liaise with embassies, consulates, and relevant authorities to expedite visa processing and address any issues that may arise.
- Collaborate with customers to understand their travel plans, preferences, and budget, and recommend suitable flight options.
- Book flights, issue electronic and paper tickets, and ensure compliance with airline policies and industry standards.
- Interact with clients through multiple channels, including in-person, telephone, email, and online chat, to provide comprehensive visa and travel information.
- Build rapport with customers, addressing inquiries, and offering tailored solutions to enhance their travel experience.
- Identify opportunities to upsell additional services such as travel insurance, accommodation, tours, and transportation.
- Promote value-added services to optimize revenue and customer satisfaction.
- Maintain accurate records of visa applications, approvals, rejections, and relevant communications for record-keeping purposes.
- Ensure compliance with visa regulations, travel industry guidelines, and company policies.
- Handle customer concerns, complaints, and escalations in a professional and empathetic manner, working towards prompt resolutions.
- Work closely with colleagues, travel agencies, and partners to streamline processes and deliver seamless customer experiences.
- Share insights, industry updates, and best practices with the team to enhance overall performance.
- 1 to 2 years of UAE experience in the Tours & Travels industry, specifically in visa processing and ticketing.
- Proficiency in visa application procedures, regulations, and documentation requirements.
- Familiarity with computer reservation systems (e.g., Amadeus, Galileo) and MS Office applications.
- Excellent communication skills in English, both written and verbal; knowledge of additional languages is advantageous.
- Strong customer focus with the ability to provide exceptional service and personalized solutions.
- Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
- Demonstrated sales skills, including upselling and achieving targets.
- Knowledge of the UAE travel market, customer preferences, and cultural considerations.
- Relevant diploma or degree in a related field is preferred.
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Relevant Work: 2 years (Preferred)
- English (Required)
- Hindi (Required)
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Job Detail
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Job IdJD1590224
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned