About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to our Four Seasons employee experience and social impact programming is the company\xe2\x80\x99s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Role of Vice President, Residential Property Management and Operations - EMEA:

We currently have an opportunity for a Vice President, Residential Property Management and Operations EMEA, to join our Four Seasons Corporate Office team in Dubai!

This role reports to the Senior Vice President Residential Operations and will be responsible for providing support and advisory for both existing operations and new Residential projects.

You will have accountability for supporting the existing Residential properties from a property management, financial, legal agreement compliance, and operational oversight perspective. On new projects and openings, this position will work with developer partners and various disciplines within the company who are involved with developing future projects.

As Vice President, Residential Property Management Operations you will lead, support, advise and consult on the Property Management Operations considerations across the Residential Product Lifecycle in the Design and Build, Pre-Opening, Post Opening and Operating phases, to ensure the efficient and effective operation of the Residential function for mixed use Residential projects within the EMEA region.

You will also lead and be in charge of all Stand-Alone Residential projects in EMEA across the Residential Product Lifecycle in the Design and Build, Pre-Opening, Post Opening and Operating phase.

This role consists of 60% Property Management, 30% Operations and 10% Business/Finance, and supports existing projects and new projects in the pipeline.

Your key responsibilities will include:

Design and Build / Pre-Opening / Post Openings \xe2\x80\x93 EMEA

• New project transition planning and oversight
• Pre-opening operations / Pre-Opening budgets - set up and training
• New Director of Residences training and development
• Homeowners Association transition and management - Developer to Homeowners Association
• Establish opening operating criteria
• Review and provide input on legal structure
• Implementation of Governing Documents and follow legal structure
• Work with Developer and Developer\xe2\x80\x99s budget consultant on HOA Budget/carrying cost build [Build out sell out, Stub year and Pre-Opening Budgets]

Existing & Open Residential Projects in transition phase up to 24 months after opening \xe2\x80\x93 EMEA

• Provide operational support, leadership, and guidance to Directors of Residences
• Review of all carrying costs and capital plans
• Support regional rollout of all global initiatives developed by Corporate Residential
• Property operational reviews and evaluations
• Existing property compliance to legal documents
• Evolve Residential services
• Support recruitment & succession planning for Directors of Residences
• Ensure adequate and effective Homeowner communication platforms are established by the General Manager and Director of Residences

Existing Residential Property Management Operations Operating Considerations \xe2\x80\x93 EMEA

• Monitor ongoing performance and compliance to budgets
• Conduct reviews and make recommendations for improvements. Compliance to Governing Documents, financial allocation process and procedures
• Regional business intelligence support and analysis
• Support and consult with corporate annual budget review process for Residential
• Work closely with Corporate and functional team to ensure Residential matters are aligned
• Provide support and guidance to EMEA Directors of Residences on Property Management and Operations matters

Standalone Residential Properties \xe2\x80\x93 EMEA

• Lead and in charge of all Stand-Alone Residential projects in EMEA
• Provide strategic leadership and management for all aspects of the residential operation with a particular focus on 8 key residential priorities:

• Financial Management
• Asset Management
• Homeowner\xe2\x80\x99s Association (or equivalent) Management
• Product & Service
• Stakeholder Relationships
• Resident Recognition
• Technology
• Talent Management

Residential Property Management \xe2\x80\x93 EMEA

• Participate in the development of Residential Homeowners Associations (\xe2\x80\x9cHOA\xe2\x80\x9d or equivalent) operating governance and budgets for new residential developments
• Review all matters of the project governing documents and related management agreements to ensure all operating and financial terms are clear and can be practically managed.
• Provide a handover guide/reference to pre-opening team regarding the rationale and references used in the prospectus budget
• Support and assist with HOA set up and provide Operations and Property Management subject matter input on the process
• Work with DOR on the local Property Management and licensing requirements

Our Ideal Vice President, Residential Property Management and Operations - EMEA candidate will have:

Professional property management training with an organisation such as the Institute of Real Estate Management (IREM) or equivalent, an education qualification focused on Accounting / Finance / Real Estate Finance / Business and have 7 \xe2\x80\x93 10 years of related experience in Property Management / Finance / Operations roles in Hotels and integrated mixed-use projects.

Strong property management, asset management, accounting, and finance knowledge, working technical knowledge of generally accepted accounting principles and Residential specific accounting practices in EMEA. Regional knowledge on Property Management principles and concepts, understanding of real estate economics, development process and operations, general knowledge of labour and property management/real estate legal matters and a good understanding of the hotel market, particularly the luxury segment.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule \xe2\x80\x93 people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed \xe2\x80\x9cemployer of choice.\xe2\x80\x9d

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