Job Description

Overview:
In the heart of Dubai's Business Bay, The First Collection Business Bay combines modern design with a welcoming atmosphere. With 437 rooms and suites, the hotel is ideal for both business and leisure guests. Facilities include a rooftop pool, gym, spa, and exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, providing both dining and beachside relaxation for a seamless blend of city convenience and resort escape in one of Dubai's most vibrant areas.
About The First Collection:
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai's vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai's dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand--it's an immersive journey into the heart of Dubai.
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Restaurant Manager is responsible for the restaurant he/she is working in. He/she will make sure the quality of the products, surroundings and service is up to standards. Restaurant Manager is working together with the F&B management to ensure all team members are trained and knowledgeable, service is beyond expectation, equipment is available and budgets are met.

• Assist the F&B Management where needed.
• Supervise all the operations in the department.
• Being part in the recruitment process for new associates.
• Ensure (new) associates receive trainings they need.
• Responsible for conducting performance reviews according to the company standards.
• Responsible for delegating tasks and giving instructions to the team.
• Supervise the progress and quality of the tasks.
• Take care of the guests' complaints/questions in a timely manner.
• Administrational tasks like making the rosters for the team and keeping track of annual leave.
• Work closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
• Ensure menus are updated.
• Check regularly that associates have everything they need to perform their tasks.
• Ensure all safety and hygiene regulations are followed and notify the right person when breaches occur.
• Suggest new ideas, changes and improvements to the management.
• Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
• Attend team/department meetings.
• Motivate associates as well as helping them feel confident and give constructive feedback.
• Improve processes in F&B and find ways to improve. Ask guests and associates for feedback and areas to improve.
• Ensure monthly, daily trainings are complete together with the teams.
• Ensure all team members are tested on their menu and product knowledge at least once a month and keep records of the same on file.
• Ensure all SOP's are followed consistently and team is trained.

Human Resources

• Responsible for HR leadership of direct reports and their teams: recruitment and selection, performance management (Appraisal/PDP), associates development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Talent Reviews are active and the target audience knows why they are so important.
• Ensure 100% compliance with all mandatory trainings for department; as well ensure that Departmental Trainers are positively encouraged.
• Control the LTO in the department in conjunction with the HR to ensure that any areas of concern are monitored and rectified.
• Manage the Associate Engagement Survey process for the department, ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for all senior chef positions.
• Review manning and recruitment of all positions.
• Ensure that you dine in the associates restaurant at least three times a week and provide HR feedback.

Communication

• Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conduct weekly documented 121's with all direct reports.
• Share all relevant information with Hotel Manager in weekly 121's.
• Participate in Monthly HOD Meeting/Quarterly all Hotel Meeting/P&L meetings.

Finance

• Prepare the expenses budget.
• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed.
• Ensure the beverage cost are according to the budget/forecast.
• Ensure vacation, Public Holidays and lieu days are used to the needs of the business.
• Ensure that the payroll is submitted to HR on the agreed date.

Management

• Train and develop the team and provide support when required.
• Ensure all direct reports have a Personal Development Plan to achieve their goals.
• Ensure that effective communication flow is maintained at all times.
• Actively participate in the community involvement projects and initiatives together with the hotel's management team.
• Maintain business environment based on the code of conduct and company vision.

Skills Required