Job Description

Job Title Vehicle Registration Specialist

Description

The Role The Vehicle Registration Specialist is responsible for processing vehicle registrations online ensuring a smooth and accurate registration process in line with local requirements. You will be expected to work cross-functionally with Sales and Delivery to ensure concise communication is upkept with our customers. The Vehicle Registration Specialist will also be expected to provide a tailored experience to our customers when necessary to ensure a high level of customer service. You will work with your manager to develop best practises through process optimization and you will act as a subject matter expert on vehicle registration, homologation and vehicle laws.
Responsibilities

• Manage all aspects of the vehicle registration process to ensure vehicles are registered in a timely manner and in line with local requirements.
• Responsible to register Tesla owned fleet vehicles, related to marketing, press, service, as well as arranging the insurance.
• Handling all country specific homologation tasks when new type approvals or products are released.
• Responsible for being an expert on all vehicle registration, homologation, and vehicle law topics in a designated country.
• Coordinate with Sales & Delivery and Order Operations to process pre-delivery and day of delivery documents accurately.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Establish vehicle registrations processes for new markets and optimize for existing markets.
• Conduct all business dealings in a way that creates a superior ownership experience.
• Develop and implement local best practices for vehicle deliveries together with the manager.

Requirements

• Relevant experience in a customer oriented and administrative role, preferably from a vehicle registration/ insurance related role.
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Great problem-solving skills, and strong ability to take initiative and be proactive.
• Excellent administrative and organizational skills
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Excellent ability to perform at a very high level under pressure
• Willingness to learn new and innovative automotive technologies to further develop in role
• Able to communicate, read, and write effectively in English on all levels
• Have the required local language skills if required
• Good knowledge of MS Office
• Must have had a valid drivers license for minimum of 2 years
• Must have and continue to maintain a valid and safe driving record

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