Job Description

The Mechanic Service Advisor (Arabic Speaker) acts as the primary point of contact between customers and the service department. They are responsible for interpreting customer concerns and relaying accurate repair information to technicians, ensuring high levels of customer satisfaction, and facilitating efficient workflow in the workshop.

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Key Responsibilities | ?????????? ????????:

Greet customers, assess their vehicle issues, and provide repair recommendations ??????? ???????? ????? ?????? ????????? ?????? ???????? ?????? ???????? ?? ??????? Communicate clearly with both customers and technicians ??????? ?????? ??????? ?? ??????? ???????? Prepare job cards, estimates, and service reports ????? ?????? ????? ?????????? ??????? ?????? Translate technical information between Arabic-speaking customers and the service team ????? ????????? ?????? ??? ??????? ???????? ???????? ????? ?????? Follow up on repair progress and keep the customer informed ?????? ???? ????? ?????? ?????? ??? ????? Handle customer complaints professionally and escalate when necessary ??????? ?? ????? ??????? ????????? ???????? ??? ?????? Ensure all documentation and service records are accurately maintained ?????? ?? ????? ???? ????????? ?????? ?????? ????

Requirements | ?????????:

Proven experience as a Service Advisor or in automotive services ???? ????? ??????? ???? ?? ?? ???? ????? ???????? Fluent in Arabic and English (spoken and written) ??????? ?? ????? ??????? ??????????? (????? ???????) Strong technical knowledge of automotive systems and repairs ????? ???? ???? ?????? ???????? ?????? ??????? Excellent communication and customer service skills ?????? ????? ?????? ????? ????? ????? ??????? Ability to work in a fast-paced environment and manage multiple tasks ?????? ??? ????? ??? ????? ?????? ???? ?????? Proficiency in MS Office and dealership management software is a plus ????? ??????? ????? ?????????? ????? ?????? ????? ????? ????? ???? ??????

Preferred Qualifications | ???????? ???????:

Diploma or certification in Automotive Technology or related field ????? ?? ????? ?? ????? ???????? ?? ???? ?? ??? Previous experience in GCC or multicultural automotive environments ???? ????? ?? ??? ?????? ?? ?? ????? ??? ?????? ????????
Job Type: Full-time