Job Description

Nair Systems is currently looking UPI (NPCI) Enablement Project - POS Deployment, Merchant Training & Support for our Qatar operations with the following terms & conditions. . Support Agent must carry valid Qatar Driving License with own car and have good . location awareness for efficient on-site execution. Project Objective: To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services. Pre-Deployment Activities . Receive and verify merchant list with site addresses and terminal details. . Prepare POS software updates and training materials. . Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits. Deployment Activities . Visit each merchant/store location as per the assigned deployment sheet. . Install and/or update POS terminals to enable UPI (NPCI) acceptance features. . Perform POS system checks: power, printer, connectivity, and OS version verification. . Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality. . Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on: . How to initiate and process UPI transactions on the POS. . Common troubleshooting steps and escalation process. . Understanding UPI limits, reversals, and refund procedures. . Hand over printed merchant quick reference guides and contact details for support. . Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting . Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit. . Type of activity (installation, training, branding, reconfiguration). . Attach test transaction receipt for confirmation. . Capture before-and-after photos of terminal and branding. . Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team. . Ensure all documentation and data are updated accurately. Deliverables . POS terminals enabled and configured for UPI acceptance. . UPI (NPCI) branding applied as per NPCI guidelines. . Merchant staff trained on UPI (NPCI) usage and troubleshooting. . Signed merchant training & deployment completion report. . Daily and weekly consolidated progress reports. Roles & Responsibilities a. Field Agent / Officer: . Execute deployment and training activities at site. . Ensure accuracy of configuration and documentation. . Maintain professional communication with merchants. . Validate test transactions. b. Coordinator: . Monitor deployment progress and agent performance. . Handle escalations and coordination between field agent and backend teams. Quality & Compliance . All POS installations and configurations must meet NPCI compliance standards. . Merchant data confidentiality to be maintained at all times. Joining time frame: 2 weeks (maximum 1 month) Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at