Project Title: UPI (NPCI) Enablement - Deployment & Merchant Training at merchant locations.
Tech Support Agent Requirement:
Support Agent must carry valid Qatar Driving License with own car and have good location awareness for efficient on-site execution.
Project Objective:
To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.
Pre-Deployment Activities:
Receive and verify merchant list with site addresses and terminal details.
Prepare POS software updates and training materials.
Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.
Deployment Activities:
Visit each merchant/store location as per the assigned deployment sheet.
Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
Perform POS system checks: power, printer, connectivity, and OS version verification.
Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.
Replace or apply the bank's branding materials (UPI/NPCI/Bank) as per design standards.
Merchant Training & Awareness
Provide on-site training to merchant staff on:
How to initiate and process UPI transactions on the POS.
Common troubleshooting steps and escalation process.
Understanding UPI limits, reversals, and refund procedures.
Hand over printed merchant quick reference guides and contact details for support.
Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement.
Post-Deployment & Reporting:
Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.
Type of activity (installation, training, branding, reconfiguration).
Attach test transaction receipt for confirmation.
Capture before-and-after photos of terminal and branding.
Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.
Ensure all documentation and data are updated accurately.
Deliverables:
POS terminals enabled and configured for UPI acceptance.
UPI (NPCI) branding applied as per the Bank/NPCI guidelines.
Merchant staff trained on UPI (NPCI) usage and troubleshooting.
Signed merchant training & deployment completion report.
Daily and weekly consolidated progress reports.
Roles & Responsibilities:
a. Field Agent / Officer - 19 Nos
Execute deployment and training activities at site.
Ensure accuracy of configuration and documentation.
Maintain professional communication with merchants.
Validate test transactions.
Quality & Compliance:
All POS installations and configurations must meet NPCI & Bank compliance standards.
Merchant data confidentiality to be maintained at all times.
Looking for candidates immediately available in Qatar and having a QID with NOC and having a valid driving license and Car. Send CV to mis@metromet-doha.com