Job Description

UCC Technical Architect - Dubai UAE
Lead the end-to-end technical delivery of a Unified Contact Center integrating Genesys Cloud, Kore.ai, Dynamics 365, Azure OpenAI, HIVE analytics, and multi-cloud (Azure and AWS).
Location: UAE
Location: Dubai
Industry: Information Technology
Function: Solution Architecture
Salary: 30000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The UCC Technical Architect will own architecture, integration, and governance for a large-scale Unified Contact Center in Dubai. The scope covers Genesys CCaaS, conversational AI, CRM, analytics, and multi-cloud infrastructure with high availability, security, and UAE regulatory compliance.
Key Responsibilities

• Lead architecture, design reviews, and technical governance across UCC components
• Define integration patterns and APIs between Genesys, Kore.ai, Dynamics 365, Azure OpenAI, HIVE, and cloud services
• Establish middleware, data flows, and event-driven designs using REST and webhooks
• Build resilient, scalable multi-cloud architectures with DR and HA
• Oversee vendor delivery; enforce enterprise standards, security, and compliance
• Ensure UAE data residency, telecom, and information security adherence
• Approve solution blueprints, guardrails, and technical standards
• Direct risk assessments, performance tuning, and issue resolution
• Drive AI and automation use cases, agent assist, and omni-channel expansion
• Produce architecture docs, diagrams, and operational handovers

Candidate Requirements

• Bachelor's or Master's in Computer Science, Engineering, or related field
• 12 plus years in enterprise architecture or large-scale solution delivery
• 5 plus years in contact center, CRM, or AI platform implementations
• Proven Genesys Cloud architecture across digital channels and complex IVR
• Integrations with Kore.ai or similar conversational AI, voice biometrics, feedback platforms, and Dynamics 365
• Strong grasp of Genesys Cloud APIs, SDKs, webhooks, and platform architecture
• Deep understanding of REST-JSON, event-driven patterns, and secure API management
• Preferred: SIP trunking, carrier management, IVR connectivity; Azure services and Power BI exposure
• Excellent leadership, vendor management, and stakeholder communication

What We Offer

• Lead a flagship UCC transformation with cutting-edge AI and multi-cloud
• Work with tier-1 vendors and system integrators across the GCC
• Competitive package, certification support, and career progression

About the Company
Dicetek LLC is a GCC-based technology consulting and staffing partner delivering project-based and managed services across enterprise clients, with proven capability in cloud, contact center, CRM, and digital transformation.
Job Title UCC Technical Architect - Dubai UAE
UCC Technical Architect - Dubai UAE
Lead the end-to-end technical delivery of a Unified Contact Center integrating Genesys Cloud, Kore.ai, Dynamics 365, Azure OpenAI, HIVE analytics, and multi-cloud (Azure and AWS).
Location: UAE
Location: Dubai
Industry: Information Technology
Function: Solution Architecture
Salary: 30000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The UCC Technical Architect will own architecture, integration, and governance for a large-scale Unified Contact Center in Dubai. The scope covers Genesys CCaaS, conversational AI, CRM, analytics, and multi-cloud infrastructure with high availability, security, and UAE regulatory compliance.
Key Responsibilities

• Lead architecture, design reviews, and technical governance across UCC components
• Define integration patterns and APIs between Genesys, Kore.ai, Dynamics 365, Azure OpenAI, HIVE, and cloud services
• Establish middleware, data flows, and event-driven designs using REST and webhooks
• Build resilient, scalable multi-cloud architectures with DR and HA
• Oversee vendor delivery; enforce enterprise standards, security, and compliance
• Ensure UAE data residency, telecom, and information security adherence
• Approve solution blueprints, guardrails, and technical standards
• Direct risk assessments, performance tuning, and issue resolution
• Drive AI and automation use cases, agent assist, and omni-channel expansion
• Produce architecture docs, diagrams, and operational handovers

Candidate Requirements

• Bachelor's or Master's in Computer Science, Engineering, or related field
• 12 plus years in enterprise architecture or large-scale solution delivery
• 5 plus years in contact center, CRM, or AI platform implementations
• Proven Genesys Cloud architecture across digital channels and complex IVR
• Integrations with Kore.ai or similar conversational AI, voice biometrics, feedback platforms, and Dynamics 365
• Strong grasp of Genesys Cloud APIs, SDKs, webhooks, and platform architecture
• Deep understanding of REST-JSON, event-driven patterns, and secure API management
• Preferred: SIP trunking, carrier management, IVR connectivity; Azure services and Power BI exposure
• Excellent leadership, vendor management, and stakeholder communication

What We Offer

• Lead a flagship UCC transformation with cutting-edge AI and multi-cloud
• Work with tier-1 vendors and system integrators across the GCC
• Competitive package, certification support, and career progression

About the Company
Dicetek LLC is a GCC-based technology consulting and staffing partner delivering project-based and managed services across enterprise clients, with proven capability in cloud, contact center, CRM, and digital transformation.
Post Details
Job Start Date
Salary from 30000.00
Salary to 45000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required